ANNA J.
They are not great
They are not great. I paid for the premium and it didn't work. I would stick with Ordnance Survey any day.
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AllTrails (alltrails.com) has 231 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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231 approved reviews, newest moderated first
ANNA J.
They are not great. I paid for the premium and it didn't work. I would stick with Ordnance Survey any day.
Paul Q.
I want to give it zero stars. It forces you to create an account, then bombards you with unsolicited pointless email, and then when you decide you don't like it - and why would you? - it hides the account deletion option in as obscure a place as it can, and does not act immediately on it!!! In terms of the app itself, I needed it to load an event route, but it so unintuitive as to be unusable. When I got to the event, the app had been superceded by another - and the crowd of 100 or so at the race briefing literally cheered to be rid of the piece of junk that AllTrails is. Will not try again unless there is a free 14-day evaluation without account sign up. A company confident in their product would offer that.
Olivia C.
Did the 7 day free trial. Didn’t find it user friendly so tried to cancel. Have done so within the 7 day period but still have been charged for full year and now can’t even access it as I “deleted my account” yet still been charged for it. Zero customer service or accountability. Do not use!
Andy
Before AllTrails created the Peak subscription I could plan routes everything was great. Now with the standard subscription, called Plus, I can't plan a route. I will have to pay twice as much for a facility I used to have under the original subscription. AllTrails that is a very cynical way treat your customers!
Frank A.
Alt i alt syntes jeg det er en fantastisk app, og har altid tegnet mine egne ruter nu er. Jeg TVUNGET TIL KØBE PEAK for stadig at kunne tegne ruter der for. Kun 1 stjerne
Anette A.
Ingen risiko for at gå forkert, så kast dig ud i ukendt terræn. Find nye ruter i det område du befinder dig i. App'en mangler angivelse af loop.
Jemma O.
Always liked AllTrails, even pay the subscription for the downloads and route creation. I am disappointed with your 'create route' feature removal! New features typically drive new package levels, not removing them from lower levels and popping them on the new one to charge extra. 'Peak' price point is more 'Peak season' than it is 'Mountain Peak'! OS is cheaper, think I will stick with them. With this and the fact that downloads still requires you to open with with a bit of signal at times (even googlemaps doesnt do that) Think id rather pay OS instead! Cheaper and more reliable
Kurt
I was an AllTrails user for many years—until they doubled the subscription price without offering anything new. Between AllTrails and Gaia GPS, I would have been paying around $160 a year to keep both—but once GaiaGPS raised their price too, I dropped them as well. Haven’t looked back. Toward the end of my time with AllTrails, the app was failing on almost every hike or backpacking trip. I’m on the trail two to three times a month, and I was seeing about a 90% failure rate with major tracking gaps. I contacted support multiple times—they were polite and acted like they cared, but nothing ever improved. I couldn’t rely on the app, so I had to run a backup tracker, which just drained more battery. Now I create my own GPX routes for free using GPX.Sutdio (no dot com) and load them into Organic Maps (just don’t forget to hit “Record Track”). It’s a little less intuitive than AllTrails or Gaia, but with maybe one extra minute of effort, it works just as well—and saves me roughly $160 a year. I still occasionally use AllTrails for researching routes, but the constant subscription pop-ups are annoying. Not going to happen. Ever. Final thought: I understand that companies need to make money, but it seems like every time a popular app gets bought out—like both of these did—quality drops and prices skyrocket. I genuinely wish them well, but judging by the growing number of negative reviews, the writing is on the wall.