AllTrailsReviews of alltrails.com

I signed up for AllTrails' money-back trial, but my experience was disappointing. The app itself did not work well for me. On my hike, a text box overlaid the map, making it difficult to navigate, and the route tracing was inaccurate. I canceled my membership after being charged $35.99 on June 25. On July 2, I received a refund of $35.99, but I was also charged another $35.99 the same day. I contacted the customer support chatbot multiple times about the billing issue. Each time I was told that a human support representative would email me within 48 hours. No one ever responded. Software issues can happen, but what concerns me most is the lack of customer support. If you're considering the trial, keep a close eye on your billing and be aware that you may have difficulty reaching a human if something goes wrong. Note added 9 hrs later: I posted similar info to Better Business Bureau which contacted AllTrails. My second payment was refunded to my credit card several hours later, for which I am grateful to AllTrails. They reported having a problem with my email address.

This is a useless (and as a result vey expensive) app. I wish I had read the reviews first

Alltrails are the only company that I know of that doesn't permit you to plot routes on their app even though you've paid for a subscription. When you try to plot a route it asks you to pay £70 for the pleasure. Fortunately yo can get your subscription refunded via the chatbot. But I suppose they make a pretty penny relying on people not asking for a refund or paying the extortionate upgrade. Really poor practice imo.

SCAM!! Took money after the trial period even though I had cancelled. I started a trial in safari and was then redirected to the app where it asked me to start a new trial. Naturally, I assumed the trial in safari failed and therefore only cancelled once. They are refusing to refund me.

SCAM I’ve had £35.99 taken from my account without any authorisation. Having a nightmare trying to recover it. Do not get involved with this company.

Jeg har købt abonnement, men synes, de har mange tekniske udfordringer, som google ai-tilstand oplyser er kendte fejl. Fx hvis jeg vil tegne en rute, kan jeg ikke få den til at gå tilbage på noget af strækningen. Det er jo helt håbløst, da det ofte vil ske, hvis man ønsker starte og slutte samme sted. Den fryser også, så når man fx har tegnet en rute, og så vil tilbage og se, hvad der ellers findes af ruter, så må man lukke siden ned, og starte op igen, for ellers kommer blot et helt hvidt vindue. Og hvis man søger på danske områder, ender man ofte i USA. Det er dybt godnat. Den burde have 5 stjerner, for er man ude at gå, så viser den ret nøjagtigt, hvor man er, og alle stier. Det er ret fantastisk. Men de tekniske udfordringer er ganske enkelt så mange og store, at det trækker gevaldigt ned. Det betyder, at jeg vil bevare Alltrails og håber, at de får løst de tekniske udfordringer. Spørgsmålet er, om man tør stole på den, hvis man er på vandreture i udlandet.

Jeder Anbieter von Abos schafft es, eine Erinnerungsmail zu versenden, sobald eine Verlängerung bevorsteht. AllTrails nicht. Außerdem wird es unmöglich gemacht über die App das Abo zu kündigen, was in 2026 einfach lächerlich ist. Die Abmeldung des Abos MUSS zwangsläufig über den Browser geschehen. An sich war ich im großen und ganzen nicht unzufrieden, aber das lässt halt sauer aufstoßen.

Always bugs and issues.