AllTrailsReviews of alltrails.com

Alltrails will rip you off. I did not use the app for over a year and without notice they charged me 35.99. They will not give you a phone number to contact them to resolve the issue. They are cowards and just want to steal your money. Don't do business with them.

Nul stjerner fra os. Blind markvej efter 700-800 meter i Dejbjerg plantage.Vandreturen er på 7.89 km fra Dejbjerg kirke. De første 3,5 km gik fint med vejnavne...øh så er der en markvej som er en sidevej til Nr.Vognbjergvej,(i følge rute beskrivelsen) som vi gik vi ned af, men den ender blindt. Øv. Det er ikke seriøst!

Tried all trails last September and it did good but ran into a problem where downloading a map wouldn't save in my maps. Had a previous issue with email address but quickly resolved. This time trying to get help with downloading maps into my maps, just told to log in and out and reinstall the app. Nothing then from all trails in trying to resolve my issue, have emailed them several times now and no reply. Not happy with their treatment of a paying customer, probably go else where since useless.

Absolutely useless! The search function doesnt work at all. Whatever place name you type in, the search results show some crappy places in your proximity and not the country and places you are interested in.

Had some issues with my subscription, but Lee has been absolutely fantastic in helping me to find a solution. Fantastic customer service. Thanks again. Russ

Seen they took £36 out for an annual subscription. They also took one last year without me noticing. I have never signed up for an annual subscription, or used this app for going on 4 years. It's not even in my subscriptions on play store which is the only place I could have done it as I don't own a desktop or laptop. It says "if it's not in your play store subscriptions you must have done it on all trails.com Via desktop or laptop." Funny that considering that I've never owned one. Hope they do the right thing and refund me my money from today. I don't care about previous years as that's already p*ssed away in the wind. Not even Amazon do this trick anymore.

I wish I could give alltrails customer service no stars but that's not an option. I had been an alltrails pro member for years. My app worked well up until 3 weeks ago. My downloaded maps would disappear. I would download them again and when I would try to activate them I would get a map of my neighborhood. I couldn't use my existing maps and I couldn't download new ones. Their customer service must be full of high school dropouts because I explained several times with screenshots what the problem was but they kept saying uninstall and reinstall the app. Their technical advice did not help and they did not seem to care.

Need to add feature where you can edit your trail. Twice now it has finished our walk prematurely. Which then shows we haven’t completed said walk which is very annoying as we like to tick each walk off upon completion. Simple as making a feature to carry on after accidental finish