AlltentsReviews of alltents.com

I recently purchased an event tent for my wedding fits about 50 to 90 people. Couldn’t be happier. Quality was great and the assembly process was straightforward. Customer service was 10 out of 10, they helped me through every step of the way. I’ll definitely be using these guys for my next event.

Great and easy transaction. Fast shipping!

Very speedy shipping. I'm impressed with the quality. Good price. None of the parts are missing (there are a lot of parts). The pictures in the instructions are a little blurry which makes it a little difficult to understand. Other than that, they did a super job!

I still have not received the last remaking 6th package of order ID_05420000783. Contacted several times. Package apparently had to be relabeled because it was not readable. That was a week ago!!! Still stuck in St.Paul with no update nor attempt to complete the delivery

Missing parts Dont answer phone calls or email

ORIGINAL: Boxes came ripped open and missing pieces. I tried calling 5 times and emailing their customer service. They apologized and asked for pictures, but a week later and I still don't have any communication about replacing the missing pieces or when they will come. The tent itself is good, but the customer service is atrocious. EDITED: I updated the rating for AllTents from 1 star to 3 stars. It took almost a month for them to remedy the problem, but they have apologized and shipped the missing pieces. The tent itself worked well even in the rain and wind and we got a lot of compliments on it, but if you are leaving it up you will need to buy better guy lines (or ratchet straps) and anchors.

Unit was missing several pieces(all of the base rails along the entire bottom perimeter were missing and two of the top pieces that make up the roof was the wrong size without the holes to accommodate the tension turnbuckle). I was very disappointed with the item, I couldn’t complete installation for my event. I had to rent a tent. I would truly appreciate a refund. My phone number for correspondence is 917-519-8034 and my name is Phil Morgan

From the internet you can see they have very good prices. The quality is also very durable. When my package arrived it was missing several pieces. A simple email was sufficient to get another package delivered with the missing pieces. All in all a good deal!