AlltentsReviews of alltents.com

Great product, easy to assemble, great look.

Great selection, and fast delivery!

FedEx delivered 3 of 4 packages to the wrong address by FedEx; the 4th package was never delivered. I just tracked down the location and drove ~ 20 miles to pick up my partial order. All three packages were damaged. I will unpack tomorrow to assess damage. Customer service number on your website is not active. Very unsatisfied; I would have rated zero stars if allowed.

Great price fast shipping

Trying to return the item and no one gets back to me over the phone

The tent arrived in a timely manner, ordered it Sunday evening & it arrived Thursday evening. We went to put it up on Friday for a party on Saturday & the top of the tent was received with multiple holes in it. I tried many times to call and would be sent to a voice mail. I left a message with NO return calls, sent an email and a contact form and got 1 response requesting more information & that they would prioritize a shipment of tarp on Monday. I sent them the requested information within an hour of receiving the email & asked if we could out white duct tape on the hole to still be able to use it for my grandson's party. I Just sent a follow up email being it is now Wednesday & I have not heard from them. I get things happen, but it is disappointing that their product is not inspected prior to selling/shipping and the customer service is not to what I would have expected with communication. regardless of the time of day you call it seems like all phone calls are automatically sent to a voicemail. If there was better communication, even if it's they are short staffed or out of the office I would have given a better rating even with the product arriving damaged. We ended up putting a lot of money out for this product for our grandson's birthday party due to impending rain, it was money that we really didn't want to spend right now so I hope they will follow through and make good on the purchase. Trying to keep some faith in this company.

The company was great!! The shipping company sucks I was supposed to have it before the weekend so I could bring to camp and install Half of it didn’t arrive until Sunday morning and they just threw it on the ground FedEx sucks

The customer service I received was top notch! My calls were returned as well as my emails. I recommend this company!