AlltentsReviews of alltents.com

Absolutely AWFUL Product and Even Worse Customer Service — DO NOT WASTE YOUR MONEY! If I could give this company zero stars, I absolutely would. The metal storage container arrived with multiple panels badly bent and damaged. Apparently, quality control and proper packaging are concepts this company hasn’t quite mastered. To make matters worse, the entire product was wrapped in an absurd amount of protective plastic that was ridiculously difficult to remove. Unpacking this thing was an infuriating experience all by itself. And here’s where things get even more ridiculous: despite receiving a product that arrived damaged, the company refuses to issue a full refund because the container has already been assembled. Let that sink in. We paid for a new product, received a damaged one, and are now being told that assembling it somehow makes the problem our responsibility. Apparently, customers are expected to inspect every single panel, predict shipping damage, and somehow keep an assembled storage container in its original packaging just in case the product arrives defective. Their response is essentially to hide behind their return policy instead of taking responsibility for delivering a damaged product. Offering to send replacement panels is hardly an acceptable solution when the original order should have arrived in perfect condition in the first place. Why should the customer have to deal with additional shipments, more unpacking, disassembly, and reassembly because the company failed to deliver an undamaged product? And spare me the explanation that the protective plastic is designed to prevent scratches. It clearly did nothing to prevent the significant damage to the panels, and removing it was an absolute nightmare. A company’s true colors show when something goes wrong. Instead of providing a reasonable resolution and standing behind its product, AllTents has chosen to make the customer jump through hoops while hiding behind its policies. My recommendation: Save yourself the frustration, wasted time, and money. Buy from a company that actually cares about product quality, proper shipping, and customer satisfaction. This has been an utterly disappointing experience from start to finish. I would not recommend AllTents to anyone, and based on how this situation has been handled, I certainly would not purchase from them again.

Not complete missing parts box open

Haven’t had the chance to assemble yet, but poles are all deeply dented like they were crushed by something. Hopefully they aren’t bent

Product is junk, support and warranty is even worse. Product couldn’t even stand up to normal shipping without being damaged as they use such cheap and thin materials

Packaging was so poor the boxes were falling apart. Parts were falling out of the box and had been damaged, wr got them repaired but we should not have had to. No storage system so we had to purchase storage boxes. No packing list,even though the instructions state to check materials received against the packing list, no copy of the invoice for our records, no hold down stakes or weights. Once I try to assemble it this weekend I may have more.

Ordered tent 2 weeks prior to July 4th. 5 out of 6 boxes arrived in the first week. The final box, with half the tent poles, arrived the Monday after the 4th. The website says 5 business days. We had no tent for the party. All boxes were damaged and looked like they were thrown off a train and dragged.

20x39 party tent was totally destroyed after a heavy rainfall. Tent collapsed, it was not a severe storm just a heavy rain.

The greenhouse was put together and immediately got holes where the Velcro is attached when the Velcro’s would even stay attached! There are not enough stakes and they come out of the ground and the greenhouse leaks. the cover is way too light to be on a greenhouse. This greenhouse was expensive and is no good. We got it on a Saturday. We called you on Monday and said we wanted to send it back and get a refund. You refused because you do not stand behind your products. It was never even used! Just assembled! We have placed a claim against your company for this very defective item and reported you to the better business bureau.