AlltentsReviews of alltents.com

TENT TARPS AND CORNER PIECES ARRIVED WITH NO ISSUES. THE LONG PIPE BOX WAS DAMAGED AND RIPPED OPEN. WAS TAPED BACK TOGETHER BY FEDEX. SOME OF THE PIPES HAD DAMAGE TO THEM. DENTS AND BENT SLIGHTLY. NOT SURE HOW IT IS GOING TO GO TOGETHER. I TOOK PHOTOS OF THE BOXES ON THE TRUCK AND IN THE GARAGE.

Great service. We purchased a tent on Sunday for a party on Friday. I emailed customer service Sunday night to see if they could expidite processing and shipping so we would get it on time. They responded first thing in the morning assuring me it would be shipped that day. We received the tent in time and had not issues getting it up for the party. We chose all tents because we didn't want to settle on a cheap tent with thin poles and plastic pars. We are impressed with quality of the tent. It is very sturdy and was easy to put up. We will be ordering a second for future events.

The packaging and/or shipping was awful. The tent is great. Hoping it survives the winter.

I ordered a tent from alltents and it turned out to be absolute junk. The support structure was made from extremely cheap aluminum and the entire tent collapse. The first time I set it up under normal weather conditions. I used it my son’s high school graduation celebration and it completely failed. I tried to reach out to all tents immediately the next day the morning of June 7th I left voicemails explaining what happened and that I wanted to refund but I received no answer no reply and no one called me back for days. Every time I’ve tried to contact them via phone. I get the prompter saying press one for customer service, which leds absolutely nowhere. When I finally got a response five days later, they told me I was outside the 30 day return window. This was not true because the tent was ordered on May 12 and I didn’t receive it until May 21 (their 30 day return policy states that you have 30 days from the date the equipment was delivered) they do not honor this policy. My first time using the tent was on June 6 well within 30 days it failed immediately on June 7. To make matters worse I actually ordered the tent with extra reinforcement, which clearly made no difference. The material was flimsy and not fit for the purpose. This was a clearly defective product, not a cause of misuse. Please avoid this company at all cost. The product was trash and their customer service is nonexistent. They dodge their responsibility when things go wrong and I’m going through my bank to dispute the charges to try to get my money back, but I want to warn others before they get scammed like I did.

Perfect product

Send the correct material the first. I just opened the replacement and it’s wrong.

Easy and simple , it was what I needed . Ordered it and it came very quick

Terrible customers service. Product is not shipped complete. No response from support.