Abby S.
This place has gone down hill
This place has gone down hill. I was uses then for years and they were great, orders shipped out the next day. Now if an item is out of stock they hold the whole order until the item comes in. There is no communication. When I emailed them they sent a form type letter, no niceness to it just it could take longer because an item isn’t in stock. Most online vitamin stores will ship what they have and ship the item out when it comes in. I will not be using them again.
Response from AllstarhealthJun 19, 2024
Thank you for your review. We apologize that some items were out of stock. Unfortunately our industry, like many others, has seen serious supply chain issues over the last few years, but we are always working our hardest to restock anything unavailable. You can also sign up to receive an email notification when an out of stock product is available by entering your email address on the product page. Although we are able to ship about 98% of our orders the same day or following day, there is always the possibility of an unforeseen issue such as one of the items being out of stock. Once an order is placed, it goes back into the warehouse to be fulfilled. Though rare, sometimes our inventory doesn't match what appears to be available. If an item is not in stock, we may hold an order for a day or two if we are expecting that item to arrive soon so we can ship your entire order in one shipment. If there are additional delays we will always notify you via email. We are truly sorry for any inconvenience this has caused. Please feel free to contact us directly if we can be of any further assistance.