AllstarhealthReviews of allstarhealth.com

Response from AllstarhealthDec 1, 2023

Thank you for your review of our company! We're happy to hear that you had a positive experience shopping with us. We look forward to assisting you with your future orders!

Response from AllstarhealthSep 28, 2023

Thank you for your review. I sincerely apologize for the confusion. When an order is placed via Paypal, the shipping address is selected on their site during the Paypal checkout process. Unfortunately Paypal's policies do not allow us to change the shipping address they provide to us, so when we received your call requesting to update the address we cancelled the order and refunded the Paypal payment. A new order was then placed with the corrected shipping information per your request; however, unfortunately we did not receive any payment for the new order, so we were unable to proceed with shipment. The new order was canceled as well the following day when we received your call. Please accept our apologies for the inconvenience and please feel free to reach out to us if you have additional questions or concerns.

Response from AllstarhealthSep 14, 2023

Thank you so much for sharing your feedback! We're glad to hear that you had a positive experience shopping with us over the years and we look forward to assisting you for many more years to come!

Response from AllstarhealthSep 8, 2023

Thank you for your feedback. I apologize that your order was returned to us. As mentioned during our email conversation; this shipment was refused by customs because the receiver's full name was not provided. DHL and customs both require a full first and last name to ensure that customs can verify the products are being shipped to an approved party. If this information was not corrected, they would either abandon or refuse the shipment. The order you are referring to is from 2021, so unfortunately due to the time lapse we are unable to research this any further. We can confirm that this was a customs issue. We post a notice during checkout which recommends that you contact your local customs department to review their policies and restrictions. All customers shipping internationally must check a box agreeing to this notice before checkout. We try to be as transparent as possible during the ordering process, so we sincerely apologize that this was not clear.

Response from AllstarhealthAug 25, 2023

Thank you for your feedback. We apologize that your package didn't ship out as promptly as expected. An email was sent at the time the orders were received in order to confirm that you had intended to place two identical orders. Unfortunately we did not initially receive a response, so the orders were held to avoid any unwanted products shipping to you. After our phone conversation today confirming your order details, the extra order was canceled and your desired products were shipped. We are so sorry for any inconvenience that this delay has caused for you. Please let us know if you have any further questions.

Response from AllstarhealthAug 10, 2023

Michael - Thank you for taking the time to share your experience with us! We appreciate the compliments and we are glad to hear that you have had a great experience shopping with us. We’re so thankful for customers like you, and we look forward to assisting you with all of your future orders!

Response from AllstarhealthJul 24, 2023

Hi Michael! Thank you for sharing your feedback with our company. We're glad to hear that you had a positive experience shopping with us over the years. We are so happy you found us and sincerely look forward to assisting you for many more years to come!

Response from AllstarhealthJun 29, 2023

Steve - Thank you for taking the time to share your experience with us! We appreciate the compliments and we are glad to hear that you have had a great experience shopping with us. We’re so grateful for customers like you and we hope that we are able to assist you with your orders for many more years to come!