AllstarhealthReviews of allstarhealth.com

Response from AllstarhealthMar 18, 2026

Thank you for your review. We’re sorry to hear about your frustration and appreciate the opportunity to clarify. As noted previously, the selected shipping method, DHL International 2-5 Day Shipping, refers to the transit time once an order has been processed. Our standard processing timeframe is 1-5 business days. Your order was processed within 2 business days and is currently in transit. While tracking updates can sometimes take time to reflect movement, this does not indicate that the shipment has been delayed or held. Based on the selected shipping method, your order remains within the expected delivery window of 2-5 business days from the shipment date. We understand the urgency you’ve expressed. However, as an online retailer of nutritional supplements, we are not able to provide medical guidance or support. If you are experiencing a health-related concern, we strongly encourage you to contact a licensed healthcare professional for appropriate assistance. If there is anything further we can assist you with regarding your order, please don’t hesitate to reach out.

Response from AllstarhealthFeb 13, 2026

Thank you for your feedback. We're happy to hear that you've been satisfied with our shipping and prices! We really appreciate you leaving this review, and we look forward to assisting you in the future!

Response from AllstarhealthDec 19, 2025

Hello Tracy, Thank you for your review, and we sincerely apologize for the frustration this situation has caused. Once we have confirmed that a package has left our warehouse, we rely on the shipping carrier to investigate delivery issues. Unfortunately, during the holiday season, investigations may take longer due to the high volume of packages being processed by all carriers. We see that this was communicated to you on 12/17/25 after you reached out to us inquiring about the whereabouts of your order, and we issued a credit to your account for the extended delay. We understand how this may have felt like an unnecessary delay, and we truly appreciated your patience throughout this process. We’re happy to inform you that your order was delivered to your mailbox at 1:07 PM on December 18, 2025. If you have any further questions or concerns, please feel free to reach out. We’re here to assist you and ensure you’re fully satisfied. Once again, we apologize for any inconvenience and thank you for your understanding.

Response from AllstarhealthDec 18, 2025

Thank you for your review. We’re sorry to hear that your order was delayed and understand how frustrating that can be, especially when expedited shipping is selected. We respond to all customer messages in the order they are received and typically within 24 business hours. At this time, we’re unable to locate an order associated with the information provided in this review. If your issue has not yet been resolved, please contact us directly with your order details, and we’ll be glad to assist you further.

Response from AllstarhealthDec 12, 2025

Thank you for your review. We’re sorry for the frustration this caused. Unfortunately, we were unable to locate any emails from your name or from the email address associated with your order. However, we can confirm that your order was voided on 12/10. Because it was voided rather than fully processed, the pending authorization will simply fall off your account. Pending authorizations typically disappear within 1–3 business days, depending on your bank’s processing times. If you still see the pending charge after that window or require additional assistance, please reach out and we’ll be happy to help.

Response from AllstarhealthDec 2, 2025

Thank you for your review! We’re glad to hear you were very satisfied with your order and we look forward to serving you again!

Response from AllstarhealthDec 2, 2025

Thank you so much for your positive feedback! We’re glad to hear your order arrived quickly and smoothly. We appreciate your suggestion to choose the trackable shipping method and look forward to serving you again!

Response from AllstarhealthNov 13, 2025

Thank you for your feedback. Unfortunately, we are no longer accepting orders by phone. As an online retailer, all orders must now be placed through our website. This update allows us to process orders more efficiently and accurately. However, if you have any questions or need help navigating our website or placing an order online, our team is always happy to assist, as we did during our recent call.