AllstarhealthReviews of allstarhealth.com

Competitive prices, but lousy customer service and unreliable, unpredictable deliveries by their third party shipper OnTrac. OnTrac is basically a faceless company as you cannot connect with them and they leave products in extreme weather conditions with no notification. All Star Health should have some established form of delivery notification because otherwise knowing an order is delivered is a guessing game.

Wow! I could not be more impressed! I was looking for an item at a better price and found it at allstarhealth.com I placed an order over the weekend (Saturday I believe) and it arrived on Wednesday!!! FREE SHIPPING to boot!!

Poor , website doesn’t allow you to register before you purchase. Good luck trying to cancel an order. If you can read this ,stay away from this site. Customer service is lackluster and lousy Never again

Really great experience. They kept me informed and I received what I ordered. They are not Amazon, so I dislike all the comparisons I've read from posters who have that expectation. As for me- what I ordered cost $7.49 each. Free shipping over a base amount. On Amazon, by comparison, the lowest price for the same thing was more than $13 each. My items arrived from North Carolina. I am in Michigan. The shipping was very fast. Almost forgot to add: I had to call them to confirm something, and the phone was answered promptly, the person on the phone was friendly and helpful, and answered all questions accurately.

Came as expected at a really good price! Thank you guys.

I did an order for two bags of whey protein on March 24th. The day after they called and left me a voicemail, requesting additional info. I called right back and gave them that info. I was expecting the package today, the 30th. I called to get an update on when I can expect my delivery. They pulled up my info and said that they need MORE additional information and haven’t shipped my package out yet. They never called again telling me this. When displaying frustration at their lack of professionalism / customer service in being negligent in this matter, the rep rudely stated,”you want me to cancel it?” So I told them to cancel it. What a waste of time. Don’t use this business. They are not professional, and after about a week, they still don’t ship out packages. UPDATE- Regarding the generic response from the company- You didn’t read what I wrote. I spoke with a rep from All Star the day after I placed my order. You guys called me. I missed the call. I called back five minutes later. I verified my billing and shipping address with the rep over the phone at that time. I was then told that everything was good to go. 6 days then go by… no more calls, emails, nothing. I’m expecting my package yesterday in the 30th, so, I called, since the tracking number didn’t work. I was then told that All Star needed MORE info, after I had already verified everything with a rep over the phone 6 days prior. After displaying frustration that they hadn’t shipped my package out and that I already verified, AND they didn’t even reach out to me again, that’s when their rep said, “just want me to cancel it?”instead of displaying any type of apologetic attitude or trying to remedy the situation. Your response does not address this. If there was no first phone call where I verified everything with All Star Health, then All Star’s response would be valid. But I had already verified everything with a rep from them, the day after I placed my order, therefore, their response is bs, generic, and insincere. SECOND UPDATE after companies updated response- No. I would not like to do another order. You guys messed up and I’ll now never use your business for anything. I’ve taken my business elsewhere. And I’ll continue to tell my friends / associates about my horrible experience with you. And yes, the call did get escalated. Put yourself in my shoes- a whole week gone by, expecting the package I paid for, only to find out that it was never even shipped out, on top of an unapologetic / condescending attitude, from a representative of your company. Your employee probably could have saved the sale had he had an apologetic attitude for the companies screw up and attempted to make it right. Instead, his ego got involved and he blurted out, “ want me to cancel it?” No need to respond again. I just hope that a few people that read this end up not ordering from you guys.

Ordered the items and immediately received my confirmation email. I paid the DHL 2-5 day shipping and shortly after received my shipment email both from All-star health and DHL. Received both items I ordered within 3 days. Superb service. Can't fault them. Will continue to use them for all my needs.

Dislike: Website clearly states Wedderspoon Manuka Honey Monofloral K Factor 16, 17.6 oz. Also says the same on the order email confirmation and packing slip. What I received was the newer lower price and lower strength formula with a rating of MGO 150, which is also not monofloral. AI: "K-factor 16 indicates monofloral Manuka honey, while K-factor 12 (MGO 150) indicates multifloral Manuka honey, which contains a mix of Manuka and other pollens" The original K Factor 16 Monofloral is still available elsewhere but at a higher price. Not as advertised.