Find a wide variety of discount vitamins and nutritional supplements at All Star Health. From Myoplex to Hydroxycut, Centrum Silver to prenatal vitamins, our products are up to 75% off.
Allstarhealth (allstarhealth.com) has 250 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
allstarhealth.com
Website
allstarhealth.com
Category
Personal Care
Listed on Five Star Index
2026
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The company replied to 93% of reviews.
Latest
Most recent review: October 2026.
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Ordered Low Sugar Detour Whey bars, chocolate coated. They arrived melted. Contacted the company and got a long email about their posted shipping policy, temperature, etc. They said they could ship in an insulated box next time for an extra $10. Great idea, but that totals $5 more than I can buy it at the store down the street. Customer service a bit thick, as is their shipping dept, but products are good. Having said that; it's off to the store for more.
Response from AllstarhealthAug 4, 2021
Thank you for your feedback. We apologize for the melted bars. When orders are placed for meltable products, we post a notice at checkout warning of the possibility of melting. Since we ship worldwide, we allow our customers to make their own judgment as to whether the weather in their area could cause melting. Usually we recommend placing the product in the refrigerator or freezer when received to reconstitute the coating. We definitely do not want our customers to receive melted products, but unfortunately temperatures can be high inside of courier trucks and cold packs don't last long enough in the heat to prevent bars from melting. We don't offer any option to ship in an insulated box, so we usually recommend customers stock up during cooler months or select expedited shipping to minimize the amount of time the products spend in the heat. We will reach out to you directly so we can find an acceptable resolution to this issue.
NH
NH
Customer Service Lacking
I placed my first order with Allstarhealth and it was over $100. qualifying it for free shipping which is nice. I recently moved to a rural address. The USPS does not deliver here and had not yet assigned a location on a main road on which to place my mailbox to receive package delivery notices. The post office advised me to have packages that were sent by USPS addressed to me C/O General Delivery at the local post office. UPS and Fed-Ex, however, do deliver to this rural address.
The notice on the checkout page of the Allstar website states that they use different carriers including the USPS. The checkout shipping choices do not include an option to choose a specific carrier unless you are paying for a particular shipping service such as "next day air" or "priority mail". I wasn't going to pay for a particular shipping company and service as, why should I if my order qualified for free shipping?
As it was not specified which service my free shipment would go by, I CALLED ALLSTAR AND ASKED THEM WHICH SHIPPER IT WOULD GO BY BEFORE FILLING IN A SHIPPING ADDRESS, AS WITHOUT KNOWING THE EXACT SHIPPER, I DID NOT KNOW WHICH ADDRESS TO PUT ON MY ORDER, the General Delivery for USPS delivery, my street address for UPS or Fed-Ex delivery or my friend's non-rural address for a 'who knows what delivery service it will be".
The person I spoke to at Allstar told me it would be sent by USPS, so I put the general delivery address as I had been instructed by the post office to do. Well, don't you know, Allstar sent it with some lesser-known (unknown to me) delivery company and there were charges. The post office would not give me the package unless I paid the 19.00 for the delivery by the "unknown" company. I feel that this is the fault of Allstar for telling me the USPS would be the carrier when, apparently, in reality, they did not know who they would send it with. Had they told me when I called to verify a carrier that it would or even could be sent by "we do not know", I would have, obviously, used my friend's non-rural address instead of the post office C/O General Delivery. I do not automatically use my friend's address as I don't want to overwhelm them with daily packages and when you first move in, there are many things needed to be ordered. That is why I called to ask Allstar who the shipper would be.
Allstar won't reimburse me for the shipping charge that was incurred due to their giving me the wrong information. They are blaming me, implying that I was confused snd misunderstood the website and or the employee on the phone. I did not misunderstand. I was told by their employee it would be shipped USPS and that is not confusing at all. I am not happy about their failure to take responsibility for their employee's misinformation and I won't be ordering again from them.
Response from AllstarhealthJun 23, 2021
Thank you for your feedback. We apologize for any inconvenience you experienced with this order. We do our best to provide the best possible rates to our customers, and are happy to offer free shipping on orders over $99 when you utilize the domestic standard rate of shipping. The representative you spoke with explained the differences in services we provide, but it appears this issue stems from the service that the post office provided upon delivery, which is their General Delivery service. This is a service you set up with your local post office where you can have your packages delivered to them so the parcels are available for pickup. It appears that sometimes one of the requirements for using their general delivery services is that you ship to them using USPS mail services rather than UPS, Fedex, or any other carrier. Since you chose the free shipping option versus USPS service on our site, your order shipped using a private carrier, so the post office charged you additional fees for picking up your package there. This is a charge incurred after our package arrives at your post office, and one in which we unfortunately have no control over. The person that helped you set up your account there should have explained this better, so we hope you will contact them regarding your grievance. In the meantime we have reached out to you regarding this issue so we can work together to find an acceptable solution.
PH
Pj H.
I placed an order with All Star Health
I placed an order with All Star Health. The order amount was $106, which was supposed to be free shipping. I was charged $41.77 shipping because my address included my post office box. Although my street address was written in two places on their invoice, because I had a P O Box on my address as well, they justified charging the shipping charges. When I contacted them to get it fixed, I was told that my address included a P O Box, so, no they would not refund the shipping.
Response from AllstarhealthMay 26, 2021
Thank you for your feedback. We apologize that we were unable to update your address and shipping method before your order shipped. We utilized the USPS Priority method since a PO Box was entered for the ship address on the order. When shipping to a PO Box, the standard shipping rates do not apply. We never want you to receive unexpected shipping charges. When a PO Box is entered, our site provides a notice at the top of the page reading: "IMPORTANT NOTE: Your shipping method was changed to USPS Priority Mail due to the P.O. Box address. Please note the change in shipping rate in your Order Summary." This notice is included on the checkout page above the button to submit the order. We include this notice because it's important to us that our customers know exactly what they're paying to receive their products and which shipping method is being selected. Please accept our apologies for the inconvenience, and please feel free to contact us if you have any additional questions or concerns.
CY
Chen Y.
Very satisfied
I placed an order on the evening of 2nd May 2021 and it arrived 9 days later, all items exactly as described. I live in the UK.
Response from AllstarhealthMay 11, 2021
Hello! Thank you for sharing your experience with us. We're so happy to hear the package arrived quickly. We look forward to serving you on your future orders with us.
TB
The Bitter R.
Happy to see the reviews before I get…
Happy to see the reviews before I get involved to buy from them.
Response from AllstarhealthApr 20, 2021
Well, I think if you placed an order you would feel differently! We have millions of happy customers. The negative reviews on this site have all been addressed and resolved, or we did our best to offer solutions to the issues. We are in the business of doing everything we can do keep our customers happy. Trust pilot offers only a small slice of the whole picture. I promise you will be satisfied with our fast service and friendly customer service when you order one day.
NP
Nick P.
Compromising customer trust
At the end of making a purchase I was asked to take a survey of the company for a chance to win $100. I took the survey out of respect since I’ve bought from them over the years. After the survey I was taken to a BS website saying my reward was in magazine subscriptions. Super sketchy. I don’t know what they’re going to do with my information now. I think the whole thing was a scam. It seems they’ve compromised customer trust for unknown reasons. Disappointing. I don't know how they’re handling the rest of my sensitive information.
Response from AllstarhealthMar 31, 2021
Thank you for your feedback. We apologize for the confusion regarding the survey. The pop-up you are referring to is a service we set up with a third party called Bizrate to collect feedback from our customers. Sometimes they will present a magazine offer, which is optional. You are in no way obligated to fill out the survey or accept the offer for the magazines. This is solely for consumers to post their unbiased reviews for future shoppers to see. We can assure you we'd never utilize this survey if they were scamming our customers. Bizrate receives only the information you supply them directly in their survey and does not receive any of the personal information you provided when placing your order. If you have any further questions or concerns regarding this survey, please contact us and we would be glad to assist you.
MM
Marc M.
Service has gone down hill
Allstar health used to be great but the service has become horrible.
The last few orders I have placed haven't shipped out on time and nobody bothers to communicate from the company unless I start questioning where my order is.
My most recent order was placed 10 days ago and still hasn't shipped even though I asked for out of stock goods to be removed.
Response from AllstarhealthFeb 2, 2021
Thank you for your feedback. We sincerely apologize for the delay on your recent order. We are working our hardest to ship our orders promptly, but unfortunately COVID-19 has caused worldwide shortages and required our warehouse staff to work in smaller shifts to limit exposure. Due to these factors, currently our orders ship within 2-4 business days from the date placed. We emailed you regarding the items that were out of stock 4 business days after the order was placed, and removed them from the order later that day per your request. The order is now processing and should ship within the next few business days. We can assure you that this is a rare occurrence; for example, we see that your last 5 orders all shipped 1-3 business days from the date placed, so you can still expect the same fast service you've received in the past on your future orders. Please accept our apologies for the inconvenience, and please feel free to contact us if we can be of any further assistance.
SM
Shane M.
Excellent International Service
I ordered a deodorant, now discontinued by Boots here in the UK and difficult to obtain elsewhere at a reasonable price.
Allstarhealth's price was the cheapest online even with shipping to the UK!
They shipped from California to my home (a distance of some five and a half thousand miles), it was delivered by Royal Mail and was tracked on the DHL App. I am impressed with their service.
I note that some reviews complain about customs charges and shipping problems, which are really not the fault of this supplier.
Response from AllstarhealthJan 28, 2021
Hi Shane. Thank you so much for taking your time to write about your order experience with us. We're so happy to hear the package arrived safely and that we were able to provide you with the deodorant! We’re very grateful for customers like you and hope you stick with us for years to come.
