Liz H.
The customer service is responsive.
The customer service is responsive.
Response from AllivetJul 7, 2025
Thank you! We're glad to hear our team has been responsive—we’re always here to help with anything you or your pet need.
Allivet.com helps to make pet parenting easier by providing convenient access to brand-name medications, expert pharmacy advice, and automatic delivery with our AutoShip program. Our Pet Pharmacy Specialists and the rest of the team deliver our services with a level of care that makes it clear how much we care about our customers and the health of their pets.
Allivet (allivet.com) has 4,401 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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4,401 approved reviews, newest moderated first
Liz H.
The customer service is responsive.
Response from AllivetJul 7, 2025
Thank you! We're glad to hear our team has been responsive—we’re always here to help with anything you or your pet need.
Lois R.
they have been right on the mark with all my dogs meds, recently i was running out of one and my credit card got hacked, it would have been 7 to 10 days before a new card came, but they sent it anyway so she would be without, thank you allivet
Response from AllivetJul 7, 2025
Thanks for your review! We're honored to be your Ally in Pet Pharmacy Care, and we’re pleased to be part of your efforts to keep your pet happy, healthy, and active.
Cheryl V.
This is regarding my account along with auto ship. There obviously is not any stopping this place from calling me about my payment method on my auto ship which has been stopped for well over a year now. I just wish Allivet would investigate this and stop whoever is calling me from within their company. I’ve asked Allivet to close or delete my account and they tell me that it’s done, but within 2 weeks or so here come the phone calls again. Please advise me how I can permanently close this account. I will not settle for your staff closing the account. If it’s going to get done, I will have to take care of it myself.
Response from AllivetJul 7, 2025
We’re so sorry for the repeated phone calls and completely understand how frustrating this has been. We’ve identified a duplicate account under your phone number and want to assure you that we’re actively working on permanently removing all data from both profiles in our system. Your peace of mind matters to us, and we’re here to help if you have any questions.
T D.
Allivet provides quick mail order pet meds. They contact the vet for the prescription. Prices are reasonable and if a problem arises they have a wonderful and helpful customer service department.
Response from AllivetJun 30, 2025
Thank you for the thoughtful feedback! 💙 We’re so glad to hear that you’ve had a smooth experience with our service and that our team has been helpful when needed. It’s an honor to support you and your pet’s health with quick, reliable care! 🐾
Jennifer H.
It is an amazing company, prices are great and the products are always good. Their costumer service is also extremely helpful, everytime I needed something they were able to help me right away. Made living with a dog that’s needs medications much easier, no more hassle of trying to go into vets to get their medications all the time. I recommend using them to everyone
Response from AllivetJun 30, 2025
Thank you so much for your heartfelt feedback! 💙 We're honored to make caring for your pup a little easier and more convenient. Knowing our service and support have made a difference truly means the world to us. Thank you for recommending us—we’re proud to be part of your pet’s care team! 🐾
Karen L.
Great customer service. High quality products. Friendly and efficient. Thank you!? 😊
Response from AllivetJun 30, 2025
Thank you so much for the kind words! 😊 We're thrilled to hear you've had a great experience with our team and products. It’s our pleasure to care for you and your pet—thank you for choosing Allivet! 💙🐾
Me
Allivet makes monthly the monthly refill process a breeze. The cost is much much cheaper than my vet and the prescriptions are always on time.
Response from AllivetJun 26, 2025
Thank you so much for your kind feedback! 💙 We’re thrilled to hear that refilling your pet’s prescriptions has been easy and cost-effective. Making sure your furry friend gets their meds on time is what we’re here for! 🐾
Susan D.
I have to feed my cat prescription food and Allivet has good prices and great customer service. If I need to change anything, they are right on it.
Response from AllivetJun 26, 2025
Thank you for the kind words! 💙 We're so glad to hear we've been able to help with your cat’s prescription food and that our team has been responsive when you need us. We're always here to support you and your furry friend! 🐾