AllivetReviews of allivet.com

Very fast, easy to follow; I'd recommend them to anyone.

Wow what an easy task to reorder my pets prescriptions!! Just click a few places and it is done done...

Great site and great prices.

Prompt , on time very easy to order !

They don't have the smarts to delay an order so I had to cancel since at this time I didn't need the product. Now they have a hold of $150.08 on my bank account and I can't get it released. Whoever I talked to was extremely rude and told me I would have to wait. They had all day yesterday to do the release and didn't. Would NEVER do business with them again.

I am very pleased with Allivet, and have never had a problem. Except this last time I chatted with an Allivet Customer Service Rep, it felt as if she was in a hurry to answer my questions, and resolve my question, and I had to end a chat with her, because the first time I was chatting with her, she didn't answer me in over 5 minutes, so I closed that chat and started a new one, and received her again. She explained that she had had a client with an emergency, but left no indication of that in my first chat with her. I would have given 5 stars if she would have taken a moment to let me know she was handling an emergency, and would be right with me. I redeemed some rewards points for $5, not knowing I couldn't use them with another coupon, and that the ones I redeemed would expire within a month. I asked if this one time they could be added back onto my account, and she said unfortunately no, but she could give me store credit. Since I assumed store credit would be valid for a long time, I didn't question when they would expire, so after it was all said and done, I only got maybe 2 more moths to use them, I am not sure when I will be placing another order, so now I might lose them anyway. Not happy about that. Since she didn't explain any of that to me, I felt she was to rushed to help me.

This is THE WORST company I have ever encountered. Won't send meds in a timely manner. Won't return phone calls or emails. Can't keep prescription information straight or orderly. Call wrong vets for Rx info. The list of incompetencies goes on forever. Customer service personnel have greatly improved recently, but management is TERRIBLE! Customer service reps try to help me resolve my continual problems w/ this crap company, but management won't even respond to them! A company that won't send meds to a sick pet? How dare they treat my family member this way! Take your business elsewhere.

The ordering process could not be easier using Allivet. Recommend ordering your pet's medication using the online process.