AllivetReviews of allivet.com

Horrible service. I will never recommend

You have great customer service and competitive prices.

I’m comfortable that Salvatore will get his medication on time Thank u

The pharmacy was very professional. Had the medication I needed for my dogs. Really nice customer service. I wouldn’t use another mail-order pharmacy for my dogs.

Orders were filled promptly; communication is good.

Allivet is total BS two times they stopped our little babies heart medication and she suffered alot this last time. they are so stupid at allivet. they said that they didnt have the prescription one time and another person a short time later said they did. then there was issues getting it in the mail to send out. Each time they NEVER called to tell us they could not send the product which made it worse waiting for it in the mail.

I placed an order over four days ago and still don’t have my dog’s medication. They faxed the prescription request to my vet once, then told me to follow up with the clinic myself. After I handled that and the prescription was finally approved, the order still hasn’t shipped... four days later. For days, their system has supposedly been down, and no one can tell me the status of my order. No updates. No clear answers. No sense of urgency. My dog is sick and needs this medication. The lack of communication and follow-through is unacceptable. If your pet depends on timely delivery, I would not recommend ordering from here. I’ll be going back to Chewy, it may cost more, but at least their service and logistics are reliable. Update 03/05/2026: After I reached out to them myself trying to find a solution, one of the representatives suggested creating a new order using the same information so it could arrive within 2 business days at no extra cost. That’s what we ended up doing. At no point did anyone from the company contact me first. I had to reach out and push for a solution myself, especially after explaining that I would never order from them again and would switch to Chewy in the future. I finally received the medication yesterday, but it arrived almost two weeks after I originally placed the order, and only because I followed up and pushed for a fix. Based on this experience, I won’t be purchasing anything from them again. When it comes to urgent medication, their lack of communication and urgency shows they simply don’t care.

I love the convenience of auto ship instead of having to drive into town every month to pick up the prescriptions from the vet's office. They also have really good customer service.