Andy A.
Free 1-3 Day Shipping is actually 5-6 day and they used GROUND shipping!
I paid for 1-3 Day Shipping and instead, it will take 5-6 days to deliver my cat's medications. My prescription was Approved on Wednesday, April 8th with an email stating it would ship the following day (a Thursday). I receive an email stating it will shop and the USPS Tracking shows it won't arrive untl April 16th! How is that 1-3 Day Shipping? I'm only counting business days like they do and that 5 business days. I'll have to think twice about using Allivet again. I'm already looking into CHEWY and others. Attention ALLIVET: I'm not going to post personal information or Order # specifics on a public forum. If you want more info, share an email address with a specific Reference #.
Response from AllivetApr 13, 2026
Hi Andy, Thank you for bringing this to our attention. We are unable to locate your account with the information provided to us. Are you able to provide us with additional information so we can locate your account and ensure your issue is addressed immediately? You can send your contact information to [email protected].