AllivetReviews of allivet.com

We have 2 dogs, one is already in Allivet autoship, Our second pet was added, but when I setup the autoship for her, it did not allow me to select which pet the autoshiip for being setup for but defaulted to the original pet and the original pet form of the prescription (ie capsule rather than chewable). I had to call customercare to make the corrections. Allivet called and asked for additional information to refer to their IT department to review process flow. Good customer service changed 3 star to 5 star as have very little followup with other vendors.

They were very good with following up regarding my pets prescription and what they needed. Once they received it they kept me updated every step of the way.

Recommend. Long-time customer.

The online account isn’t user friendly no where online to cancel autoship. There website states you have 30 day satisfaction guarantee to try the product to see if it works but yet they won’t return it if u opened which makes no sense to have a 30 day satisfaction guarantee without trying the product. My dog didn’t take to the probiotics we tried to give him one and he wouldn’t take it called to return the rest let them know what the policy said and all they still said they won’t return it. I also called to cancel my autoship and was told I would get an email as of today 4/16 my autoship hasn’t been cancelled and no email confirmation has been sent so now I have to call again and take time out to get this done it shouldn't be this difficult to cancel an auto-ship this is going on 3 days now of waiting for it so now I am on a 5 min hold again to get this cancelled I have used other pet pharmacies that hasn’t been this difficult this place was referred by our vet and I will be letting them know the difficulties with this pharmacy and to ask to offer alternative pharmacies for patients to purchase from. I am changing my rating due to the follow up. Christina left a v/m that I should have received a refund and was issuing me one.I received an email of cancellation after my second call I appreciate the prompt follow up for addressing my concern.

Outstanding experience! Customer care service went very well and they also reached out to my Veterinarian for the new prescription approval. The delivery and entire process only took a few days before I received the new pet medication in the mail. The entire experience was seamless and thorough from start to finish. Will use this Pet Pharmacy for my pets medicines and give them an A++++ for service and careful delivery!

Allivet is a solid choice for anyone looking to streamline their pet's healthcare without the "big box" pharmacy headache. They consistently balance affordability with a user-friendly experience. Why They Stand Out • Intuitive Prescription Management: Their system for coordinating with veterinarians is remarkably smooth. They take the legwork out of script approvals, which is a massive time-saver. • AutoShip Reliability: Unlike some competitors where "set it and forget it" leads to missed doses, Allivet’s recurring shipping is punctual and easy to modify if your pet’s needs change. • Competitive Pricing: They often beat local vet clinic prices on preventative meds (like heartworm and flea/tick treatments) and offer frequent coupon codes for extra savings. The Experience The website is clean and doesn't feel cluttered with unnecessary upsells. Shipping is generally fast, and the packaging is secure—critical for medications that are sensitive to temperature or handling. Pro Tip: If you're a first-time customer, check their homepage banner; they almost always have a significant "first order" discount that stacks well with their AutoShip savings. Overall, if you want a reliable, cost-effective way to keep your pet’s pharmacy cabinet stocked, Allivet is a top-tier contender.

Fantastic customer service. This company takes care of their customers

Helpful, and shipped fast. Responded to me immediately and took steps to assist promptly.