Lisa S.
The WORST experience ever
I ordered seizure medication for my dog 2 weeks before I was going to run out. That shipment through USPS tracking was wandering around Florida somewhere for 6 days. I called to report it and get a replacement (twice). It’s now Thanksgiving Eve at 2 pm, FedEx arrived at my house, no delivery from Allivet. I got the complete run around and a clear lack of empathy. I asked if they could transfer the prescription to my local pharmacy to fill it. I was told all the pharmacists have left ( it was 3pm ). It was clearly a call center in the Middle East. I was given a number and drove to my CVS pharmacy who they hung up on 4 times. By the grace of God and CVS I was able to get a one week supply. I wouldn’t trust this company for anything, not even a dead camel. I had 3 doses of my dog’s meds, 1 day’s worth on hand. They were a nightmare. My vet was on a plane for the holidays hence why I didn’t hear from him until 5 hours later when the crisis was averted.


