J'Anna L.
Good price; only if you can get the product
I placed an order for ear cleaner that was at a good price and then ordered some treats to get the free shipping. After a week went by I called to check on why the order had not shipped. According to the customer service it was ready to be shipped out Monday 3-8-21 because they did not work on Sat/Sun. So nothing happens and now it is Tuesday so I do a live chat this time. All of a sudden the products are not available and they are canceling my order even though that is not what I wanted, I wanted the product that they sold me at that price. So I will never be doing business with Allivet again with this type practice in place. If they don't have the product then they should not be selling it. And why don't they notify the customer right away if they don't have the product instead of making the customer call them to keep checking and then all of a sudden a refund? So what good is a low price if you can't get the product and now you have wasted time on something that is needed for a pet and causing hardship now? That to me is a very bad business practice and there are other businesses that do not stoop to this level.


