AllivetReviews of allivet.com

good service

medicine is sent quickly everytime. Customer service is very helpful everytime i have a question . One time i did not receive medicine, think it got delivered to wrong house, they fedex me the medicine with one day delivery and did not charge me.

Price increased 3 consecutive months even though lower price was promised. I was a longtime customer using auto ship but the last 3 months were a disaster. Would not recommend them. Reliability has become the problem.

I Ordered allergy meds for my dog. Took two weeks and three phone calls for them to ship. They did send an email thanking me for my order. This is no way to get return customers. VERY POOR SERVICE!!! As of today I still don’t have meds,

Update 8/29/2024 I have very much changed my thoughts on the company after receiving many contacts from their Customer Service Supervisor after reporting the issue. Actually my wife and I were very impressed in what seemed genuine concern over the issue below. I changed my rating to 4 stars from 1 star. I would like to give them 5 stars based on the Customer Service Supervisor contacting me and making things right. Based on her interactions I will use Allivet again but Im leaving it at 4 stars only because her employees dropped the ball on this, however I suspect the supervisor will use this as a training exercise for their staff. Mistakes can happen and this Allivet Supervisor acknowledged it and took action. If only all companies took customer service serious like she did. I would like to repeat, without hesitation I will use them again based on what seemed to be clear convincing concern for our issue by the Customer Service Supervisor and tells me this is a company that takes customer service serious. _______ Good when things go right, horrible and incapable of handling anything when things go wrong. Dealing with this company is a joke. My dogs heart meds where shipped past week but when I click the tracking it shows that it went from Allivet in Florida to my state back THEN back to Florida where ALLIVET is located. Now customer service tells me to ignore tracking information and that it is incorrect that I should have my dogs heart meds today. Well I do not have my dogs meds today and the tracking number they say to ignore says "delayed" all the way back to Allivet shipping in Florida (USPS) Allivet unwilling to do anything except tell me it will be here but it is not. I brought up my concerns about the medication being affected by the heat if it was in fact in transit only to be returned to them again this week. I asked for a new order to be delivered, they will not. It's like talking to a wall, they respond but it's useless because they only use words, no action. I could not nor have I ever been so mistreated by ANY online company then this one and I have been purchasing online for decades. They respond kindly but the words are empty, unwilling to send me out the product that they say is sent but can not give tracking information and it's still not here like they estimated.

Cheap prices but not worth the price of the horrible customer service. It should not take 3 days to fill a prescription for Heartgard. My vet replied to the email that they provide and after two phone calls they claim they did not get it. A verbal authorization was put through and still after almost 24 hours still no approval showing in my account. You should be able to as a consumer CANCEL your own order. I've never seen a company where the consumer cannot cancel its own order. Finally, on day 3 of still no approved RX, I had to get on chat to cancel my order. I will be going back to the trusted provider I always use. Worth the extra bucks!

This company needs to be put out of business. I placed an order with them 3 or 4 months ago, I received it without any problems and never heard from them again until a few days ago when I got an email stating that my next auto-ship would be sent out in a few days. I didn't want another auto-ship so I tried to remove that option from their website - but YOU CAN'T you can't delete it, alter it, take out your credit card etc they just own you. I tried to call,no answer. I got an email stating that my credit card was expired and I was delighted, I figured they couldn't sent it without the bank info, but no..not these shysters! They called Visa and got my current credit card # (My bank told me that when I called them). I got an email that my $212 shipment was on it's way. I emailed them and told them to cancel it and not to send me anything else. I emailed the California Atty General but I don't think they will do anything. An hour later I got an email that I can keep the drugs and they will refund me the $212. I'll believe it when I see it! These people are crooks they need to be put out of business and given the games they played I'm almost afraid to give my dogs the drugs they are sending -who knows what I'm really getting!

Any Positive review is a fake and from a company member, family or friend! This place has horrible customer service, fail to fallow through, stay in contact and move things forward in a timely matter. the customer must chase them down every time they drop the ball with any delay or problem. then there is the issued of double billing. Prices are good but headaches are NOT WORTH the trouble and YOUR PET will NOT GET the care THEY deserve! They are polite on the phone however they are just incompetent, could be crooks, and dangerous for pets.