AlliancevanlineservicesReviews of alliancevanlineservices.com

Never again; learnt my lesson. The scam they run is the following: they will pick up your furniture in timely fashion because once they do, they essentially hold you hostage. It's been almost 30 days since they picked up my furniture and still waiting for delivery. First I was told delivery would take place between Tuesday June 8th to Thursday June 10th. On Thursday, I got a call saying will take place on Friday June 11th. On Friday they call and tell me delivery is guaranteed to occur on Sunday June 13th between 11AM-4PM. I had a wedding to attend on Sunday but I just wanted to get this over and done with, so I ate the cost of the airfare (couldn't get a refund) and missed my friend's wedding. It is now 7:45PM on Sunday and STILL no delivery. I'm just too exhausted to even be angry at this point. Moving is always an awful experience but these people love making it worse. These people seriously do not care: they already have your deposit, the pick-up fee, and they are happy to forgo the last payment since they are holding tens of thousands of dollars of your property. It is Sunday right now. I've been waiting for these people since 11AM. They called at 3PM saying they'll be heading to my place next. It is now 7:45PM and nothing. I missed the wedding, lost my airfare, have done nothing but waiting around, and they can't even dignify themselves to let me know what's up. And entire Sunday just wasted, couldn't even go to the grocery store just waiting for them. I cannot even begin to think what an awful pain it'll be when they actually deliver and not everything is there.

Absolutely terrible experience. This company waited three days before my move to finalize my inventory. This added $1,000 to my original bill which I signed for weeks prior. Because they do not refund security deposits, I had no choice but to move forward and pay whatever extra fees were added. Even after confirming my final inventory, they did not estimate the proper amount of space, adding hundreds of extra fees after my items were loaded on to the truck. The truck did not arrive in the time 3 hour time slot that I reserved. Because the truck was so late I was unable to move on the original move date. Please save yourself the time, money and stress by choosing a different moving company! They do not care about their clients at all.

Alliance Van Lines does not own any fleet themselves. Instead, they just book for you with another booker. That would be fine, if they took care to book you at trusted professionals. They do not; I was booked with probably the cheapest guys they could find so they maximized their profit. I was stuck with movers walking in without masks in the middle of a pandemic, and then were unable to actually ship my stuff for over a month. The movers just sat on it, and when I called Van Alliance about this, all of a sudden "they were only the booky". Their contract stated they you get a refund if the delay is more than 3 weeks, but they never gave that to me.

They quoted me the lowest possible price and made the average sizes of the items I have them as small as possible. By the time the movers got here I was charged and extra $2000. Go somewhere else

Be warned- These people are crooks. We were moving a 4 bedroom house 800 ish miles away. Their employee gives us a good quote about $300 cheaper than others so we go with them. As we go through the house listing items he tells me only get the big stuff. So that what I do we go through All 4 bedrooms, dining room, kitchen and garage. He tells me not to worry as the amount being specific as the movers will catalogue everything and the actual total will vary based on the weight after picked up. After that they call up to verify and the lady on the phone goes into some more detail so we add a few things and take away a few things and the bill went up $500. Not overly concerned because we did add more than we took away. Both the initial Alliance person and the second person confirmed the pickup of the 16th or the 17th which the movers did meet. Both the Alliance people said the delivery is usually 1-5 days after pickup. I explained we were closing on the new house 3 days after the pickup and was told no problem. Movers show up and are concerned because there is some smaller things that are not on their list and some items that are on the list that aren’t there (we decided to donate them). They total up boxes and items and make a few phone calls and now the bill goes up another $1150. Pissed, but since I have no choice (I have to be out of the house that night) I agree. So we get up to the new house and the 5 day window comes and goes with no contact at all. After 4 attempts at calling the movers they return a call and say it won’t be delivered for 6 more days and there is nothing they can do about it. So I call Alliance since they told me the 5 day drop off window. Where I am promptly told that the contact states the carrier has 10 days to drop it off from the 1st available date. So while 2 different people with Alliance tell me 5 days from the 16th drop off date apparently the fine print says they can take until the 30th. When I mention the amount increase i am told that after that phone call the items are locked so if I remove items I am still paying for them even though I’m not bringing them. This of course contradicts again what I was told by the first and 2nd Alliance people. My inventory of the house may not have been 100 % accurate and I told them that on the phone. I was assured it would be okay and taken care of, I was assured several times that the delivery would be roughly 1-5 days from pickup... Neither were true. Now we are paying about 1500 more than most the other quotes and on top of that we are living on an air mattress for 6 extra days, eating out 3 meals a day for 6 meals and I have to go buy work clothes because my clothes won’t be here until after i start my new job. So far every employee I have dealt with at Alliance Van Lines are untrustworthy liars. I would not trust them again to move a paper plate.

This was my second time using this company to move and they were amazing! Everything was kept in great condition and the guys moved everything quickly. Go Alliancevanlines go. I have already recommended these guys to my friends in Chandler.AZ

This company is very bad in communicating with their clients. They provide you with an inaccurate quote and add many hidden charges. I did not have much experience with moving companies before and Alliance Van Lines took advantage of my situation and charged me double the amount that they initially negotiated with me. The workers and the staff are very unprofessional and do not respect the clients and all they want is to make as much money as they can from clients who need affordable service.

This was my first time reaching out to a moving company to handle the pick-up and delivery of my items, due to the fact I was moving a considerable distance. I was moving from NYC to Miami, FL. The agents assisting me with the initial moving process were nice enough. However, I would like to state, either through my own naiveté or perhaps not fully understanding the process, I was never fully understanding the full scope of the logistics of how this process all works. Firstly, when utilizing a service such as that of Alliance Van Lines, the first thing they will inform you of is that once you begin working with them you will start to receive an ENDLESS amount of calls from other 3rd party vendors who will attempt to confuse you by stating "There's been a cancelation for your moving date in your area", or something of the like, and attempt to steal your business over to them using these sleazy sales tactics. They are relentless and will text/call you at any time and will not stop calling you unless you block them. Secondly, you must understand Alliance Van Lines is a 3rd party vendor themselves and are not the actual moving truck company that will be in charge of moving your items. The best way I can describe what Alliance Van Lines does is search through their database of moving trucks and what their destination dates and cabin availability is to ultimately match you with a truck that would be heading towards your intended destination, while charging you a service fee of course. Mind you, the "deposit fee" that Alliance Van Lines charges you, is in actuality their service fee. This service fee is based off an ESTIMATE (keep this in mind, it will be important later) of the inventory list you provide them with. They will use clever sales tactics in informing you they are providing you with certain "discounts" to lower you cost, which ultimately will not determine the actual amount you will have to pay to the actual moving truck company. These "discounts" can only affect your "deposit fee" (i.e. Alliance Van Line 3rd Party service fee). For example, after I made several calls to Alliance Van Lines agents, working very hard to have a complete and accurate inventory of the items I intended to move, they provided me with a total overall estimate of $2,373.49. I paid an initial "deposit" of $939 to Alliance Van Lines (again that has nothing to do with the amount the trucking company will actually charge) - and they stated from the amount of changes to the inventory, it would be an additional $200 to add to the "deposit", and FURTHER, that I would owe 2 separate payments (one at pick-up, and one at delivery) of $617.25. Not only was this not the case. The moving company informed me that whatever I paid Alliance has nothing to do with them. (The moving truck company was A-Plus Van Lines btw). The actual amount they charged me was $830.38 (for the pick-up) and they even told me the second payment might end up being more. I would let you know but I still have yet to receive my items!!! The best part: I had been coordinating with Alliance Van Lines for a month! And they informed me the moving truck was coming Sept 2, 2020. However, that same week leading up to the pick-up date, I was informed it was actually Sep 2nd OR Sep 3rd that the moving truck would be arriving. ALSO - important information I was not given: THE MOVING TRUCK HAD ME SIGN A CONTRACT THAT MY ITEMS COULD ARRIVE ANYTIME BETWEEN 3 - 21 BUSINESS DAYS!!! Information I wish I had earlier. I thought my items would have arrived with me much sooner. But it is now Sep. 12 and i continually call the moving company and MY ITEMS HAVE NOT EVEN BEEN LOADED TO THE TRUCK YET! At this point, I would not recommend to anyone to use their services. Had I known all this information, I would've just rented a UHAUL truck or the equivalent and driven it down myself.