Gabriel G.
Refusal to refund money charged to my…
Refusal to refund money charged to my bank institution for services not rendered. This company exhibits characteristics of fraud. I made a reservation with this merchant on December the 16th 2019, the agreement with this broker was scheduled for services on 12/18/19 no later than 12/19/19. I signed a binding agreement with this merchant which involved a third-party vendor who would be the provider of services; A-plus Van Lines. They defaulted on three occasions to meet the deadline for pick-up, as stated in the agreement. I received a call on December the 19th from A-plus which stated their driver would not be on time and will be there on 12/20/19 between the hours of 4 pm-7 pm. I was contacted by the driver on 12/20/19 from (972) 413-0942 and stated that he would not make it until around 8 pm - 8:30 pm. The driver from A-plus never arrived and did not call to give an update of his status. I sent 3 text messages to the driver's phone number and around 1036 pm he called me back and said he would not make it till 2 am on 12/21/19. I told the driver that they have exceeded the date of the expected pick-up and I explicitly stated that this was time sensitive. Since they have defaulted more than three occasions, I would no longer require their services. At this point I felt like I was being scammed and this was fraud. I immediately contact my bank institution to initiate a credit dispute and they terminated access to my debit card and would have to issue a new card. I called A-plus on Monday the 23rd of December and I was told to call Alliance because they would be the ones to return my funds. I spoke with someone named Iesha who stated that they would refund my deposit in the full amount of $709.00 and it would take 7-10 business days. I was told by my bank institution on 12/24/19 that I would need to contact the merchant with my new card number because if A-plus attempts to credit my account it will not be processed since the card they charged is invalid. I called Alliance on 12/27/19 and spoke with Iesha again, this time she had an attitude and was not very helpful in resolving this matter. She was raising her voice and telling me that she is the supervisor and there is nobody else I can speak with. She also stated that they would be refunding my money to the card that is on file, I tried to explain to her the situation and status of that card and she basically said if there is no card to refund this money to then your are out of luck. I requested to speak with someone else she passed over my call to Operations Manager John Edwards. He was no help either, he was sarcastic and told me the same thing. He laughed at this whole situation and when I asked for his corporate number who else is above him he said nobody. I asked if they hire themselves and have no direct supervisors and he said, "if you only knew" and hung up on me.