AlliancevanlineservicesReviews of alliancevanlineservices.com

I have experienced in any move. I understand that accidents can happen but they take absolutely no responsibility for damages. Donation movers are one of the cheapest options in town for a reason...Next time I will pay more for people

Zero Stars was not an option. Stay away from this company. Some reviews suggest a satisfactory experience, and that is great for those customers, but it's how this company handles less than satisfactory service performance that should make you extremely wary. Outside of salesman Grant making fraudulent service promises, highly-deceptive pricing.

I was told I would receive a call Friday for a saturday pickup, never received that call and had to call customer service Saturday morning at 10:00am who then notified me that the movers would arrive Sunday between 12:00pm and 3:00pm. Once the moving agents arrived I was told that I had too much stuff and would be charged additional money, somewhere around the ball park of $1300 extra to take all my furniture but could take cash or credit card on the spot. Unfortunately, the confirmation I received from customer service and the sales rep were not passed on to the moving agent and I was told my furniture would be delivered until the following day at no disclosed time, possibly even different movers. I contacted Alliance Monday morning who then told me my furniture would be delivered the following morning. I asked for corporate number and customer service stated that there is no corporate office which i find odd that they are incorporated. She then past me onto to the dispatch manager even after telling her I did not want to speak with him several times. Half my house was loaded onto the truck and I had to rent a truck and do the work myself because I was not paying an additional $1300. This was by far the worst experience I have ever had encountered and will be leaving reviews for alliance. I asked for Dispatch Operations Manager Johnathan Edwards supervisor, but he stated he was the highest person in the company and was shocked I was complaining. I am filing complaints on the BBB and will continue to try to locate someone in a higher capacity. I am very upset with the false promises and way I was spoken to. This company is a bunch of sleazy underhanded crooks. Go with another company.

My husband and I had to move from Denver to Philadelphia because my mother-in-law was diagnosed with terminal bone cancer. With news of our mother plus receiving new jobs back East we wanted to find the most highly rated moving service no matter what the cost to not have to deal with any more stress. This all happened in August but we have not wanted to go back to this place of anger but we believe it is important for consumers to hear our experience...IVL may do great work in the state of Florida but we could not have been treated more poorly. They hired a third party company (SAFE WAY MOVING). They assured us we were in good hands but it could not have been more horrific of a situation. The movers were great upon arrival even though it ended up costing WAY more than we were quoted but the nightmare began when our things were delivered. They opened the side and our possessions were literally crumbled into one ball in the trailer. We were the last stop and they did not have moving dividers or anything holding our possessions in place. EVERYTHING was damaged. We were speechless...the staff unloading said that this was the worst they had ever seen with damaged possessions and then they continued to tell my husband and I about how poorly they were treated by the driver and how he stole their tips. When we confronted the driver calmly he was extremely rude and unprofessional just like his staff and they left without delivering our things into our warehouse. When we called we spoke with Jeremy Smith, he basically told us that we were out of luck because of the type of insurance we had and he did not even want to know what happened with our situation or even care to follow up with us nor did he offer any compensation. Moreover, we just wanted them find another third party company and to care about families in the future so they did not have to ever go through we had to AND THEY DID NOT CARE. Alliance van line services need to do better research with the companies they dispatch it was probably the cheapest for them which then the customers have to suffer with poor service.

I had never heard of them before they called 2 days before my scheduled move from Jersey to Florida on May 23, 2014. I had contracted with Colonial Van Lines of Florida the month before and paid Colonial $937 as a deposit. The “binding” contract said that I owed Colonial $988 upon delivery. They promised to take special care of my valuable antiques and family heirlooms. (Avoid them also). Swift said Colonial had subcontracted to them and it was too late to change. They had terrible review on the internet. They showed up – not with a moving van – but the equivalent of a garbage truck covered in graffiti. Everything was packed and ready. I am a senior widow and was alone. The two movers were intimidating.

Don't Do it. They are "so helpful", when booking and taking your non-refundable deposit (50%). But they never tell you that they are simply outsourcing the service to some fly by night small operator. You verbally tell them what date you need your property and they say, "sure", only to discover that the contract omits any such date. I waited two weeks for my goods to arrive. The packing was shoddy and transport was horrible. No communication. I had to call almost daily to finally get a delivery date and then they didn't show up. Horrible service, no customer care. The only answer you will ever get is "look at the contract", that is written with absolutely no customer protection. I'll pay double somewhere else next time!!!

This is your company if you don't like your belongings!Company I work for uses them for moving employees. I would never use them if I could choose. I have been moved by them twice now and they damaged items. They arbitrarily decide whether they will be responsible for what they have done and what they will do to rectify the situation. I can't think of a time that any of my co-workers hasn't had items broken or destroyed. It is a given that if you transfer, the move will cost you some of your belongings thanks to Atlas.they should make that their moto.

I had hired Alliance van lines for my move. My friend gave a good recommendation so I hired them but my experience was the opposite. There were two guys who came in and one of them was nice and professional but the other guy was in a very frustrated mood. He banged my fridge door on the kitchen top and was very unprofessional. I immediately called up Bill and requested him to speak to this person to calm him down. After which he behaved normally but the damage was done. I requested Bill for compensation but he didn't give any yet. I had to chase him every week, sent emails and messages. Over the phone, he promised there will be compensation but nothing happened.