AllegiantReviews of allegiantair.com

WOW NEVER AGAIN. Allegiant cancelled our flight Christmas Eve morning. Ruined Christmas for a whole lot of people trying to Florida from Provo. I waited one hour in line at the airport and was assured I would receive a full refund in 5-7 days and I there was nothing else I needed to do. I have been waiting and finally called to find out where my refund was. I was told there was no prior contact on this reservation and if I wanted a full refund it would now be 7-10 days. I guess if you can't make money by providing decent service you might as well take their money and sit on it as long as you can. I will never fly Allegiant again.

We had flights booked to get home for Christmas (Asheville to Sanford), we were not told our flight was cancelled until arriving at the airport. The person told us the flight had been cancelled since that morning and we received no communication about it, they never updated their website or even the board at the actual airport, which is against Federal regulations. There were at least another 100 people in line trying to sort out their cancellation as well, so we went ahead and booked seats on a different Allegiant flight to St. Pete while we were waiting to guarantee our spot on the flight. When we finally got to the desk, we asked for a refund for that flight since we already secured tickets on the other one. This resulted in them refunding our ENTIRE booking and cancelling our reservation on our return flight home. I spent 4hours on hold with customer service on CHRISTMAS MORNING before the call finally dropped and I didn't get a chance to speak to anyone. I tried calling two more times the next day but only got a busy tone. We were then forced to purchase last-minute tickets for our original return flight, resulting in an addition $330 to the other $340 we had to spend on the St. Pete flight (not to mention the $100 we had to spend on a rental car from St. Pete). I have emailed them about this issue with no response. I finally got ahold of someone on the phone today who was extremely rude to me and told me I need to "put it in writing" (which I told her I had with no response), and that there was nothing she could do for me then hung up on me. Completely unprofessional and downright appalling behavior. I have been trying for weeks to get this issue resolved and to have that be the response from a customer service representative when I FINALLY get ahold of them was infuriating. I am out over $800 for our original $324 trip. I fully expected to at least get our return flight refunded since this one should have never been cancelled in the first place. I am disgusted by how poorly this situation has been handled. I wish I could leave a 0 star rating.

We booked round trip and rental car through allegiant for a wedding. We have a service animal and were denied boarding even though we carry all of our service animals documentation with us traveling and presented everything at the gate. We were denied because the online DOT form (we also had hard copy) we submitted as extra assurance wasn’t accepted in their system due to “tasks not specific enough”. This is illegal and we had to rebook with a different airline including a new rental car. Allegiant customer service (email) stated we would get a FULL refund but after 4 days of continuous emails asking for our money back, they finally responded that we missed our departure and it’s non refundable so they would only agree to half of our money. We continued to express that we were illegally denied boarding at the gate and did not simply miss our flight. Their response was that their records didn’t show that and therefore we would not be fully reimbursed and ended the email stating that would be their final response to the matter should we continue to communicate. Our service animal has flown three times in three months now and airlines like delta and American had no issue. Delta even sent a welcome letter addressed to our service dog welcoming him on delta flights

We have booked six flights over the past six years with Allegiant and three of the flights have been canceled (two of them as we were to be boarding the plane). This is a 50 percent cancelation which is unacceptable. Absolutely no customer service when it comes to cancelations. If you are fortunate enough for the flight to be on schedule, the pilots and flight attendants on board the plane do an adequate job. If Allegiant would go a bit above and beyond and try to reschedule a flight or pay for your rental car to drive home (we had to drive from Tennessee to Pennsylvania because the next Allegiant flight was not for five days), then maybe they would be a decent airline. I like cheap flights as much as anyone, but the value because of canceled flights has made Allegiant more expensive to me than if I just booked a major airline.

Me and my wife were travelling to LA from Memphis airport and this was the first time we were travelling. We were forced to pay for the carry on bag even though the size was not much. I think they thought I am an international person and tried to rip me off. It was a hazzle and stress to me. Worst and would never reccommend alligiant. C9CY7G And C9CY6D are the confirmation numbers. Lets see if there is any customer service left.

Easily one of the worst buying experiences out of all the airlines. Let's get this out of the way... the mobile app is horrible it won't let you buy any tickets and even the website itself doesn't let you purchase tickets. You put all your information in and once you get to the email part to press Purchase. It jumps straight back to the email box to enter in an email. On top of all of that, they don't give you refunds on your tickets or the add-ons like carry on baggage's and more. Remarkable. Allegiant has really good deals for flights but yet we can't give you money... Whoever designed both the app and website needs to go back to school.

I DON'T KNOW WHO IS WORSE, ALLEGIANT OR ESKY. I HAD TO CANCEL MY FLIGHT TO FLORIDA DUE TO HURRICANE, THE MESSAGE STATES I WILL GET A FULL REFUND BUT IT LOOKS LIKE ALLEGIANT IS KEEPING $20.00. ALLEGIANT CANCELLED MY PREVIOUS FLIGHT AND ESKY KEPT $64.32 THAT I HAVE YET TO GET BACK. THEY KEEP SAYING IT'S UNDER REVIEW. IT DOESN'T TAKE A ROCKET SCIENTIST TO FIGURE IT OUT. THESE AIRLINES ARE A RIP OFF. I AM FILING A COMPLAINT WITH THE FCC. WE are in a bad economy the way it is without some company always wanting to keep your money. I HATE THE COMPANY AND ESKY!!!!!!! REFUND MY MONEY. NOW IT'S $84.32 C2QNZH

I book with them a whole vacation package, flight supposed to depart at 7:30 am, I showed at gate at 7:15, beg lady at the counter to let me in, she just said NO and doesn't even speak with me. This people are just horrible human beings I lost more than 7k dollars. Never never use this kind of low fare company they're worst on entire work.