Alex and AniReviews of alexandani.com

If I could give less stars I would. We ordered on 12/6/2020 with the understanding the items would arrive before Chrismas, and here they are 12/30/2020. Tracking was ridiculous. Thing was sent all over the US and back to its destination. Then, these bracelets are cheap looking. I will NEVER order from this garbage company again.

You learn a lot about on line places by the torture suffered trying to contact a human and restrictions returning when they fail badly. They had three stars {strong explicative} service, slow, missed christmas, lies on how long it takes to process the order, etc) and it dropped to ZERO when I called to send it back. {strong explicative}, this company. Never in my life have I had to suffer tortuous music like this for as long as I had to wait and restricted to only calling in. {strong explicative} you Ani. Whoever is in charge should be {explicative} slapped for setting this up or being too {explicative} to understand how {explicative} they are.

I will NEVER order from here again, which is unfortunate as I’ve done so in the past without issues. I paid for expedited shipping & here we are no items and no clue where the ordered items are in transit. They refused to refund my shipping $ and said I have to wait 30 days before requesting a refund for a lost package. Well, I’m not playing their games and will be reporting fraud against them with my card company, which is very good with getting my money back when I’ve had issues. I paid for an item and service that they didn’t provide, therefore fraudulent. They blame it on COVID yet it’s funny how SOOO many other companies I’ve ordered from are getting items to customers as stated. WORST customer service ever! They will not get another penny from me!

I would absolutely give this company ZERO stars for its lack of customer service. They shipped out my purchases in ugly plastic bags without gift boxes. I spoke to a supervisor who stated she would send them ASAP. A month later and I never received them. This was after my initial purchase was never delivered and they had to resend. They stated that they would send the initial purchase out priority mail and it took OVER a month for it to arrive. I spent well over $100.00 and they offered a $10 gift card. Forget it...keep it because I will NEVER order from them again!

Ordered 2 bracelets on December 16th and paid $11 for priority shipping. I received a shipment ready email and nothing else. I attempted to call given that the site states 3 business days for priority shipping and a message played and then hung up. Would recommend ordering through Amazon prime if you have it instead.

I've had the exact same experience as the person who posted before me. I purchased gifts for my young nieces. Incredibly disappointed! Not only did I call and get hung up on "try back in a half hour" click- but I followed up with an email. The response said to call them for better service.

I ordered some bracelets for Christmas presents Nov 26th, I received an email Dec 10th stating they were running behind and it could take 48 to 72 hours longer to ship, it's December 23rd, no shipping email, no tracking number, I will never order from this company again!!!

I will never order from this place again I placed and order in December 9th and still have not received my order! I needed it before Christmas. It was supposedly sent to the Post Office on the 15th and it’s still in the ore shipment stage. This is the worst company to order from and now I’m out $54. Please do not order from this place. I will never order from here again. I hope they get shut down.