Alex and AniReviews of alexandani.com

I ordered a bracelet for Christmas and o still haven’t received it. The first time they forgot to ship it with the other items and the second time they shipped me the wrong item. I’ll never order from them again.

I order on October 18, 2020 an Anchor pin which they had on Clearance. I was ordering this for my daughters birthday. Instead they sent me an Anchor Journal that they sell. So, when I called to inquired that they shipped the wrong thing. They have lousy Customer Service. The woman whom was Customer Service that WORKED THERE...didn't even know their OWN MERCHANDISE and what they Sold! So, she were telling me while I was holding in my hand describing to her. That they didn't have any Journal. She said give me the Order number beginning with the letter "S". I was telling her the Order number began with the number 8. The PO# begin with the letter "S". We finally, verified with the PO# that Yhe Do Sell a Journal! Wow! It took all of that!!! Where do they get these people,that don't even know Their job or the merchandise You Sells??? By then she is raising her voice, rude..then I started raising my voice as well. Because, your Company sent me the "Wrong merchandise!" Then she placed me on Hold. Comes back to tell me now, like am stupid that there is an Anchor ring by the Journal. You must have seen it instead and press the Journal. Like I am stupid, and don't know the Difference between a Ring and a Pin!!!! Still trying to make it my FAULT after, you have messed up my Order! Then she finally, Tells me well we Sold Out of the Pins!!!! WOW REALLY! Could that be Possibly, why I received this Journal INSTEAD! Because, your Company knew it was out of pins and substitute this Journal INSTEAD OF REFUNDING ME MY MONEY!!!! Then she going to say, Rudely and Nasty; If, you don't want it you can RETURN IT! You have the Return Label we sent along with the package!!! I must say that with this Coronavirus going Business/Companies are taking advantage of the customers! Try to order in order to help some of the Companies during, Hardship and Hardtimes but, as Entrepreneurs; They don't care about us the Customers, that makes Your Business!!! Sad!!! I have even had Companies that has kept my money and the merchandise! These are such strange and uncertain times, We all are suffering! But, that does not give another individual the right because, you may have more..To take advantage of someone else. For your own Profit! This was my FIRST TIME ORDERING FROM THEM AND MY LAST TIME! I would not recommend ordering from this Company. Unless, you want to Be Blame for their mistakes. When you Return the merchandise you are out of MORE MONEY! Because,You are the one, that got to pay the Shipping Cost; in order to Return.

I Have ToBe 💯 Honest .... My Husband has purchased so many Alex & Ani Bracelets for different occasions...I cannot even begin to tell you how much money has been spent !!!! Only to be 1000 percent disappointed EVERY SINGLE ONE IS UN WEARABLE THEY ALL TURNED BLACK AND TARNISHED.... I ACTUALLY REACH OUT TO ALEX&ANI CUSTOMER SERVICE AND A SUPPOSEDLY MANAGER... BOTTOM LINE IS I WAS TOLD TOUGH LUCK WE DONT DO ANYTHING ABOUT IT !!!!!! This Made Me Absolutely Furious!!!!!!!!!!!!!!! I cannot believe a company of their product will not do one thing to help you forget about being reimbursed They are the worse I have ever had dealt with and to be rude on top of it !!!!!!! I wish I could send pictures to let you see the horrible product!!!!! I feel so bad for my husband spending a lot of money on something I have to throw in the trash ..... Oh and yes I’ve tried several different things to clean them with no change ...oh and the manager absolutely had the Gaul to suggest I buy one of their cleaning cloths are you kidding me ..... Please do Your research before purchasing this piece of crap tin jewelry...

I have an Alex and Ani bracelet that was given to me last year for Christmas that I loved. So I thought it would be great to gift it to my friends this year. I ordered early so that I can make sure it was nice enough to give as gifts, thank goodness I did. I had to order online because the stores are all closed. Unfortunately the 3 necklaces I purchased don't look anything like the picture.. very thin, flimsy and look tarnished already. Granted I got them on sale, but that shouldn't change the quality. The packaging looked like something from the dollar store, put in small plastic bags, I thought at least they'd be in a marked Alex and Ani box or pouch. I also purchased the $35 wonder woman bracelet, this one was beautiful.. but.. bent.. as if someone tried to squeeze it to size. I'm stuck with my purchases because it's too much of a hassle to return by mail and wait for a refund in order to re purchase..even if I wanted to. I'm disappointed to say the least.

save your $$$ and do not buy. I bought two bracelets and both begin to peel and tarnish in just 30 days. I called customer service for a replacement not even a refund and they denied my request...no wonder so many stores are closing with this kind of customer service. I would rate zero stars if I could.

I love Alex and Anie

Alex & ani turn so quickly I bought the mom bracelet and it turned before I got to wear it

shockingly bad, not the right bracket and nearly sure it was fake even though i ordered from there website.