Albany ParkReviews of albanypark.com

We ordered the Albany Park sectional. It was delivered within about 3 weeks. The boxes and packaging arrived in the worst state I've ever seen. Ripped boxes, huge holes, packing tape torn off and parts of the sofa coming out. The packaging looked like it had been deliberately destroyed and mangled. So, of course, two of the six pieces were damaged. Albany Park sent a replacement and same story -- ripped and torn boxes and the worst packaging. And the replacement pieces were of course damaged. So, Albany Park sends out a second replacement package. Exactly the same story -- torn, ripped and destroyed boxes and barely any interior packaging. The UPS driver said it was "the worst packaging he'd ever seen" and that he was "embarrassed to deliver it". He even encouraged us to refuse the delivery because that was well within our rights given the heavily damaged box and packaging. Awful. After multiple replacement deliveries, one finally made it that did not have damage. Albany Park customer service was fairly responsive and sent out replacements without much fuss (I took a ton of pictures as evidence). That said, by the third replacement, they offered us a measly $75 to accept a damaged arm rest on a $2,000 couch. Rude. I ordered a new couch, not a damaged one. Why would I accept a puny $75 off for a damaged arm rest? Ridiculous. I recommend doing yourself a favor and avoiding Albany Park or their sister company Edloe Finch. Worst packaging I've ever seen, honestly.

Customer service is terrible. First box was delivered, damaged, without my signature. Second box was shipped to a FedEx pickup location and I had to retrieve it. Been going back and forth with the company about the damaged piece and stopped receiving responses. Couch is mediocre for the price. Don’t waste your time and money.

I ordered a Kova sectional from them in August 2022. First, it took forever for them to process the order. Then it took a while for it to be delivered. I reached out to customer service to cancel and was told it had already been shipped but a few days prior I was told it wasn't processed. They offered a whole $75 credit for the inconvenience on an item that costs $2k. Amazing... I took possession of it when it finally arrived. I was relatively pleased with the sofa so I decided to order additional pieces to make it larger. Please another order and customer serviced reached out to tell me they changed manufacturers so the pieces won't match what I've already got. WHO CHOOSES A MANUFACTURER WHO CAN'T MATCH THE PREVIOUS SPECS?? That defeats the whole purpose of buying a mod sofa, in my opinion. So, I ended up cancelling the armless part but went ahead to order an ottoman because that's the only piece that wasn't affected. I placed that order one week ago. I still haven't received confirmation the order was processed. I emailed CS to check on it and was told there would be another 5-10 business days before it would actually ship. ON WHAT PLANET DOES IT TAKE THAT LONG?? It isn't custom. I tried to give them another chance and they've proven they aren't a good company from which to buy. I asked them to cancel my order. So, I'll be selling my sofa on Facebook Marketplace and getting a new mod sectional from a company who can actually fulfill orders in a timely fashion and will have additional parts if need be. Stay far away from these people.

I ordered the KOVA sectional couch in green as it had such high reviews on their site. The couch is absolutely horrendous to sit on. In between each section it’s hard as a rock and you have to have another pillow in order to feel comfortable. Turns out that they monitor those reviews on their website. When I went to leave my review and asked for a refund, it was never posted. They also never returned my emails or calls about my return within my 30 day moneyback guarantee. This is the worst couch I’ve ever sat on. The colors not like the photos online and they refused to contact me back about my return. It’s a scam for all I’m concerned and now I’m stuck with the couch until I can resale it. But I doubt anyone who sits on it in person will want to buy it.

Albany Park knowingly sold me a misrepresented item. I ordered a sofa in the color mustard, which is shown as a deep golden yellow. When I received it, it was a light olive green. When I contacted them, two levels of support told me that the fabric and dimensions of the sofa had recently been changed, but they had not “had time” to update their website. They are knowingly, selling sofas of a different color and dimension than they are representing on their website. I asked to return it and they wanted to charge me the restocking fee. The best part was - when I told them that I had damaged one of the large boxes when I opened it -and they suggested I take several cardboard boxes and packing tape to create a makeshift box to send the item back. Only after I played hardball and threatened to reveal them to my large group of Instagram followers did they offer me a discount or free pick up. All this being said, I am willing to give them two stars because I do feel that the quality of the item is very good - but I will never ever buy an item from them again.

Quite possibly the worst company of all time. Terrible in terms of quality and customer service. Since buying, I have stumbled on a ton of negative reviews. I wish I had seen prior to purchasing. BUYER BEWARE!!!

1. GLAD I discovered this space. This site need crowd, because I wish I discovered it before opening my wallet. 2. I purchased my Albany Sofa in emerald green last Sept. for my new apartment. It was 2 weeks delayed; it wasn't until I requested to cancel my order that a tracking number was emailed to me. 3. The items arrived in 2 separate packaging delivered over 2 days - meaning I was unable to assemble my items until the 2nd package arrived. 3. Quality is trash - I mean DO DO! 4. Customer service is subpar if not down right useless. 5. They block negative commentary on Instagram - there was even a IG page that was initiated to warn the public - I assumed they used powers to shut them down :( 6. I am so disappointed because I was considering Joybird before I discovered this company and purchased because they touted being BIPOC owned. I LOATHE them because I hate to waste my hard earned money. I can not believe they have not improved (well I can - because they are generate massive profit given the subpar quality).

Shipping is a nightmare when I finally decided to cancel they want me to pay a fee.