Mel
Couch coming apart after 2 months
The couch is beautiful, but not particularly comfortable or well made. After two months, the side panel seems to be coming away from the base. I can’t tell if it’s a manufacturer error or an assembly error, but we paid for the white glove service to have it assembled. I’ve been communicating with customer service for a month to try to get it repaired. They are friendly, but unable to complete the task of scheduling a repair. They have been sending emails to me with a third party email attached by accident. It’s very unprofessional and disappointing. I would not recommend buying anything from this company.
Response from Albany ParkMar 30, 2026
Thank you for taking the time to share your feedback—we’re truly sorry to hear about your experience. We’re glad to hear you find the couch beautiful, but it’s very concerning to learn about the comfort and quality issues you’ve encountered, especially so soon after delivery. We also sincerely apologize for the delays and missteps in coordinating your repair. While we aim to provide friendly and efficient service, it’s clear we fell short here—particularly with the communication errors you mentioned. That is not the level of professionalism we hold ourselves to. We’d really like the opportunity to make this right. We will reach back out to you shortly to work together on a solution!