Alarm New EnglandGet a customized next-gen security system with New England's fastest emergency response starting at $24.99/month. Switch your burglar and fire alarm systems in MA, CT, or RI to us today for no cost.
Alarm New England (alarmnewengland.com) has 119 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Home Improvements · AMHERST, Massachusetts
Excellent
Home Improvements · Arlington, Massachusetts
Excellent
Home Improvements · Quincy, Massachusetts
Excellent
Home Improvements · Boston, Massachusetts
Excellent
119 approved reviews, newest moderated first
JC
I am an Alarm New England customer for over two decades, residing in a remote area of the commonwealth, and am comfortable in providing the highest survey rating. Notwithstanding our location, in the few times of needed service over many years, the company was consistently responsive and thorough in addressing our needs. Indeed, they have earned my rating!
Prudent C.
I spoke with Alexandra Curtiss at Alarm New England asking for an alarm monitoring rate reduction and she told me "...absolutely not since you are on a 3 year contract." I sensed from our telephone conversation that she was not happy with my request due to her tone and she interrupted me when I was speaking with her. After I advised her that we were not in a contract, she reviewed our agreement and confirmed that we were not in a contract and paid month to month. My husband and I were adamant to purchase our equipment and not have a contract so that we had the flexibility to change alarm monitoring companies. I am so happy we did based on my conversation with Alexandra. Their monthly monitoring rates are on the high side and I don't feel it is unreasonable to request a rate review/reduction given the current economic environment. My telephone conversation with Alexandra was very different from when my husband and I were reviewing alarm monitoring companies, and when I called to add additional equipment. Alexandra was very pleasant before we decided to use Alarm New England. I ask for a rate reduction and the conversation was not pleasant. Be careful when signing a multi year agreement
Response from Alarm New EnglandJan 10, 2019
Hi A, Thank you for taking your time to share your experience with our company. We very much value reviews so customers can make an informed decision about our firm. As discussed, we feel our monthly rates are very fair and in line with the service that we offer. We are happy to work with you to make sure you are getting the most out of your system and our service. However, as our equipment is top of the line and non-proprietary, you are also able to have another company service your account if we cannot meet your needs. It is important to us that our customers always have the flexibility to find the service that suits them which is why we offer a month to month contract option. Regards, Alexandra
Kathryn N.
My husband and I installed our system with Connie walking us through the process. We had some connectivity issues early on, but Connie quickly realized that due to the footprint of our house and a couple of odd bump-outs, a repeater was needed. We plugged in the repeater and voila! No more problems. More recently we added keyless deadbolt locks- Connie FaceTimed with us to get those units tied into the alarm panel, and they are working beauifully. We highly recommend Alarm New England!
Saba
Connie M. has made herself so available to us with our many, many questions. She has guided us through keep our office and building safe and secure. Her experience is clear but her compassion sets her apart. She has been patient, understand and helpful in our one-year together at Alarm New England. Before we were introduced to Connie, we were ready to leave Alarm New England due to a negative experience in working together only 3 weeks. Connie is definitely the reason we stayed.
Martin and Harriet Y.
Always responsive and helpful!!!
Patricia B.
Happy with the company. I feel safe and comfortable in my home.
Alan C.
I have never had a problem with Alarm New England whenever I call they are very courteous and the service is outstanding . Even when I needed a back up battery they said they would mail it to me to save a service call so you know they have the customers best interest .
Nancy
Fantastic experience all around!