Alarm New EnglandReviews of alarmnewengland.com

Once I began to work with Dorothy Davis, my experience was delightful. At first I was working with a different person whose service was poor, but once I met Dorothy all was well. She is friendly, competent, intelligent, personable and a pleasure to know. As for the company in general, they've been servicing my alarm and monitoring my home for 35 years. The only glitch occurred this spring of 2019, when contact was not being made with my telephone due to changes made by Comcast. The glitch was not the lack of contact, but that Alarm New England didn't alert me this was happening for several months, so I had no opportunity to address the problem and get it fixed. Once I was notified and working with Dorothy, the problem was fixed quickly.

Great service Signup was great and super friendly, the price was better than others. The installation technician (takeover) was great and very diligent and spent the time to do things correct (and fix mistakes from prior install by other company) and showed us how everything worked. Only negative (4 vs 5 stars) is the scheduling department for the service/install was terrible. I had to escalate to get things sorted on that side but, the signup and install were flawless.

Happy with the company. I feel safe and comfortable in my home.

This is the best customer service I have experienced in a long time. The only reason I rated them 4-stars and not 5-stars is because they do not proactively update your system. If they come out to the house for some reason and notice that you are a few updates behind, then they perform the updates. Even if the updates are not essential, they should probably contact each customer and inform them that an update is available and let the customer decide if they want to perform the update. Most can probably be handled without a person coming to the home.

Very helpful and responsive for the most part but found making changes with the monitoring station occasionally problematic.

The wireless setup has been working well, but there could be more follow-up. I feel like the monthly charge is deducted automatically and there is no one at the other end that cares if the system is working sufficiently and meeting my needs and expectations.

Well wirh some issues but the personnel services are very good, work with small business always carried some challenge but it carried good local business and a good opportunity to build a business relationship