Alarm.comReviews of alarm.com

Started out with good customer service. Then you just do not get any support. Days and weeks go by without hearing back from them. Had issues with not getting video notifications for a minimum of 2 minutes and was told that is normal. We was using Alarm.com USA Alarm said we needed stronger wifi so we bought a new router and that did not fix it. Just a lot of money out of pocket for something we did not need. Then was told our internet needed to be upgraded. So we did that to gig service. Still did the same thing. And again just more money out of our pocket. I can only say stay away from USA Alarm and Alarm.com they have some great features but it does no good if you have to wait a minimum of 2 minutes before you know that something set your cameras off. I have been back and forth for weeks on end with USA Alarm and Alarm.com to hear that is normal. Well it's not normal at all. We have cancelled service with USA Alarm and have another system and we get notifications within 10 seconds max that something has set our cameras off.

I had a Simon 3 alarm system that was failing me. I looked at Access Communications Coop and their Alarm.com smart home system. It was WORSE!. It gave me a false sense of security while thieves continued to pilfer my belongings and the cameras never caught anyone nor the sensors indicate any activity. I should have got a dog again. I should have known right from the start - when i had a camera pointed at the garage and another at the front drive. The one pointed at the garage kept failing so I switched them and the garage cam was still the one that failed. I have a motion activated picture cam in my garage pointed at the man door. I recently discovered that the panel display for this camera only shows archived pics from as far back as a year to a year and a half. Because there is no evidence of the breakins I am being ignored by Access as well as the Police. My advice - spend the money on dog food! At least if it is going to kiss the thieves it will wag its tail when it sees you. Otherwise it is hard to get the time of day from these folks when problems arise.

Terrible company and I don’t recommend signing a contract with them. My system itself needs serviced so I can use it and I can’t get the the company who installed it to come out, not can I get them to put me into contact with someone who will come out. I’ve called twice to both agencies and no one will respond. I can’t wait until this contract is over.

I am an Alarm.com Certified Technician, when I call for help, their Technicians are very professional, knowledgeable, patient, understanding and polite. By FAR the best Support Service in the business. The only complaint is the wait on line, otherwise 5 STARS

Las peores alarmas. Nunca sirven

Terrible! Equipment doesnt work at all. Raised rates in contract because they can. Didnt secure wires, electrical taped one wire three different places. SCAM SCAM SCAM Scum of the earth DO NOT BUY

Very poor app. Camera recording and mobile access is horrible.

System has regular occurring errors. Will arm and disarm on its own. Good luck cancelling service, they auto renew you. Cannot wait to cancel. Hateful customer service when you try to disconnect service. No understanding.