Alarm.comReviews of alarm.com

I am a independent security installing dealer and I have used Alarm.com since 2006. I believe the majority of the complaints people have posted here is NOT with the Alarm.com service but with the security service provider/ installer. The service when installed correctly by a professional will work. I have noticed a few problems with the earlier doorbell cameras and wifi range issues. But overall they provide a service and it works great when installed properly.

This bad review actually started about 3 years ago I believe it was when I first signed up with this company, the first 3 days were great so I couldn't just get rid of it. The problem started after that 3 days when I could no longer cancel unless I wanted to be charged thousands of dollars just to end the contract. The product that I had the biggest problem with was the video doorbell, it never caught the mailman who was 5 ft from my house when he dropped off the mail. Furthermore I feel that this company should not be in business with the fact that they have that contract that forces you to stay with them and pay for a service that is in my opinion completely useless. I really hope you read this review and stay away from them go with a company that is a little bit more reputable.

Ok...I have tried to like everything about Alarm.com. Their equipment is horrible. Everything seems to fail. Things disconnect. After arming we get errors....zones bypassed, smokes that don't work, auxiliary panel disconnected. I have written to them for support and they do not answer. We were promised access control for our office system, and it appears that Alarm.com refuses to send the equipment to our local security company. This has been ongoing for 6 months. We just give up.

Worst customer service ever, I have tried to contact the person assigned to my contract several times and their supervisor, no reply, no answer for months, now they don't even answer my call. If had the chance to get out of the contract I definitely would,but like I said they won't even answer phone

Had for a year now. Takes minutes to answer the door camera. App sucks. Slow to connect. I have excellent internet.

I purchased a model home with an existing security system. The old passcode for the panel was still in effect, and no one knew what this passcode was. I called alarm.com for technical support regarding this issue, and although it took multiple attempts, Ed from alarm.com was very supportive every step of the way in finding a solution despite things looking grim. Sure enough, the issue was resolved. Thanks again for everything!

I would give a negative zero if possible. The sales person in our area of Florida, Greg promised the world and gave us NOTHING.We paid $2,400.00 for three cameras that did not work correctly from the being..after calling and waiting over a week for him to show up..he showed ME what to do and left.Okay..lol great service. We had a problem one night and thank god I still had my blink up..it cought what was going on...not my 2400.00 system. Didn't call Greg, why would it matter..he doesn't help... but when the system went completely down, I did call..he said he went home and it showed on his computer my cameras went off???? no they didn't and he said well it shows it did.He got very to the fact, very argumentative, I had a meeting and could not get into the situation right then and said so.Next thing I know I answer a call from Alarm.com ..lol a 3 way call with Greg on the other end like a scorned child.Again..told the story..said i had to go and we got disconnected..next thing the emails start..no calls from the salesman... why not ..he basically took 2400.00 for nothing so hes happy...right??So we are left with a system that does not work. Next Alarm.com emails me directions and says the system isn't on line..after I told them we disconnected them and wanted to be reimbursed..something for what we got taken for. POOR CUSTOMER SERVICE..POOR PRODUCT..RUN do not walk away from this company and its sales people..we are totally dissatisfied

I have had a very bad experience with this service. The tech missed a door to put a sensor. The monitoring was not always responsive, as we triggered the alarm and no phone call came from the company. I felt the company also was unfriendly in regards to customer service, and did not inform me when the service was canceled or that I would be billed for an additional month.