Alarm.comReviews of alarm.com

I agree with one of the posts - many complaints appear to be from poor installations or installation companies. We have had almost no issues with ADC and the tech support has been nothing but 5 stars. The only reason I have 4 stars is because of a few issues that also might even be out of ADC's control (cellular or internet carrier). - People with poor video reviews are usually are from poor WiFi signals or not enough upload speed. One advantage we have is that we do all types of Low Voltage work so we are familiar how to correct many issues and to be fair a standard alarm company may not be trained to do so. There are a lot of detailed settings within the devices that has taken us over 2 years to discover and we still find more each time we call in for tech support. There are so many more positives to mention here, but you will never be able experience them all if the alarm company representing ADC is not doing their job correctly. We have been in the industry nearly 20 years and we have seen it all...

I wish I never signed up for this service. Had nothing but terrible RUDE service from their TECH support use less and JERKS treated me like a nobody and did not even assist me, just said they can not help and that it's the dealer that sold me the devices that I need to deal with, Both dealer at Laram.com passed me off to one another no one helping with the issue I can not view my camera and I have good internet signal and no known issue. It's the APP issue and no one wanting to help. I am going to be cancelling this service. I should have just gone with ADT they have better tech support and much nicer that these people. Now I have a camera I cant view real time keeps timing out and not getting connection.

My system has not worked properly since it was installed. I tried several times to get ahold of someone who can fix the issue with no result. The local affiliate is impossible to reach and when you do, won't provide any assistance. I am in a new home community and I will do everything possible to tell my neighbors or their horrible service and cheap equipment.

Been with Them for five years and still I do not have stickers for the windows or sign for the yard. Their service is horrible. The thermostat they installed for the AC unit ran the AC unit all the time it ended up costing me $7800 for a new AC unit.

New doorbell cameras are terrible. I have a 4 node wifi 6 network and they don't stay connected. App works ok, service thru local company is borderline.

I am an Alarm.com dealer and love the services and equipment. The bad reviews I saw are from End Users that obviously picked the wrong Alarm company to handle their services. All of my customers love the equipment and services. I am currently switching all customers to this service and away from Honeywell service. ADC is a much better platform for both customers and dealers. If you have problems, get a better ADC dealer.

Good web page. Good technology. Good equipment. Horrible service. Every time I have a problem, the local affiliate says to call Alarm.com for help. I call Alarm.com for help and they say it's something that should be handled by the local affiliate. It's just one of those things where the attention is wonderful when they are trying to sell you a new system. Wow, when we had questions and issues during the sale and installation, everyone was johnny on the spot to make sure our needs were met. Then you might as well move to another planet because that's how easy it is to get help. Never-ending runaround on every little thing........... I'm seriously considering investing in phone recorders just to make it easier to deal with these people who never seem to remember what they promised in the last conversation.

Awful service, we’ve had this panel since May they said due to Covid we had to do a self install. I use to install hard wired systems. Once all of the sensors were in we began having issues with the Zwave devices. Sometimes they would respond I’d try and reinterview them, the panel would freeze up and have to be rebooted. Cameras wouldn’t pair up without having to reset the panel, the Zwave, deleting and reinstalling devices. They’ll work for sometime and then fail off issues I’ve never had with other systems! Their support team and alarm.com keep telling me to delete, rediscover reinstall! It’s a security system it should be reliable!!!