AJ MadisonReviews of ajmadison.com

Great customer service. I highly recommend AJ Madison.

Joseph went over appliance specs & gave me really competitive pricing. He guided me well, he was friendly and knowledgeable.

The staff was very knowledgeable and guided us to our specific needs. Their pricing was very competitive and their delivery service was smooth and a pleasure! Highly recommended!

I needed to make a return and they were very professional about it and ended up making an even larger purchase through the company because of that

I needed a new oven replacement quickly when mine caught fire. I went to AJ Madison and saw that there was a sale if I bought a whole set. I hadn’t planned on getting everything then, but I was planning on replacing the kitchen appliances by the end of the year. I ended up getting a set of LG kitchen appliances. They were delivered quickly. The delivery was professional and well done. I didn’t pay for the installation, and had that done separately. I had an issue trying to get the rebate. A web message to customer service did not get the reply I needed. I hoped that Collin would be better. I was dreading the call, as we all do! I was connected with Lalo. She was very courteous, understood exactly what I needed, and sent me an email with links and instructions. If only all customer service centers had people like that! I really enjoyed being able to shop and compare the items online, without the hassle of a sales person. I researched the items I was interested in and looked them up for reviews as well as searching them on consumer reports. It is only two months in, but I am very happy so far with my purchase and the process. This is my second purchase through AJ Madison, and I continue to be pleased with the value and quality that they offer.

Communication with support was fast, clear and helpful. The delivery and installation teams were very professional. Great job, guys! i used the service twice. The first time it was the fridge & freezer and the second time it was a microwave.

I filed a claim for a dented front panel on my new washing machine. Jill, who helped me, answered my email within 2 days. They offered a percentage off the price, which I accepted. It was all done very quickly. I am in my 70's, and I cannot recall ever having better customer service. I am so thankful that A.J. Madison has a warehouse in Texas(Houston). A.J. Madison is the real deal!

Everybody is very responsive and very clear with what is needed and what questions they have.