AJ MadisonReviews of ajmadison.com

Incompetence at its best. 5 weeks and no delivery. Excuse after excuse. Would never do business with them again.

UNETHICAL BUSINESS PRACTICES – USED PRODUCTS SOLD AS NEW We ordered a freezer from AJ Madison and it was delivered in January. The freezer they delivered was damaged, so we requested that they replace the unit. They delivered a replacement freezer in January that was also damaged. The damaged freezer does not look like a factory finished product according to the product pictures posted online. The top of the freezer has a makeshift top on it that is visibly a repair. The freezer that was delivered is either a factory second that was sold as a brand-new unit, or a scratch & dent unit AJ Madison is selling as a new unit. We requested that AJ Madison come and get the secondhand freezer and replace it with a new freezer and they are refusing to replace the defective unit. We’ve reached out to the Better Business Bureau, in addition to the manufacturer Koolmore. The only option we were given by Koolmore was to open an onsite repair ticket that must go through AJ Madison in order to try and make the freezer like factory new. Customers need to be made aware they could get factory rejects or scratch & dent appliances falsely advertised and sold as brand new, without any recourse to have the product replaced.

I ordered an undercounter wine fridge and an undercounter beverage fridge. One of them was missing the handle. Just wasn't in the box. This was documented by the delivery company. Customer service says they are trying to get a response from the manufacturer but nothing so far. It's been three weeks since delivery. Customer service is saying it's the manufacturers fault and doesn't seem to care too much. I will end up having to order this $85 part myself.

Horrible experience with this company. Paid 3800.00 for a new washer and dryer. The washer delivered didn’t work and the dryer install kit had a broken piece. They refuse to send out a new washer, instead making us go through the manufacturer. They also refuse to send out a new piece for the dryer saying they have to check with the delivery company first. I paid 3800 for a new washer and dryer, I expected a working brand new washer and dryer to be delivered to me, not one that had to be fixed right out of the box. Ridiculous!!

Compre en North Miami Beach Me atendió el Sr Mario Guzman. Buen vendedor y nada mas. No soluciona los problemas. Compre entre otra cosas un refrigerador Liebherr. Desde que lo entregaron nunca funcionó correctamente y la garantía no responde y Mario tampoco. Tendré que actuar con abogado. No comprare nunca mas ahí. Mi nombre es Guillermo Auf….

It's a shame they don't offer a 'no star' option as that would have been my honest review. Dryer was due to be delivered over a week ago - I have since spent that week chasing AJ Madison with various associates promising to call me back and failing to do so. On one occasion they informed me the item was on a truck to dispatch - that was Thursday - I recorded my call where I made it clear if they didn't get back with a secured time slot I wanted a refund on Friday, neither a call nor a refund was received. I spent close to 2 hours on the phone with them on Monday where again they informed me the item was with the dispatch company and they would call me back - I refused and asked them to call the dispatch company while I was put on hold - they came back to admit the item was not with dispatch and could not be located. I then asked them to issue a check for a refund and either Fedex or courier to my home which would allow me to purchase another dryer. While waiting for them to figure this out they insultingly offered another machine for an extra $100 (so spend more money with a disreputable company) but again couldn't guarantee a delivery so obviously this ridiculous offer was declined. Am still on hold waiting to see when I will get my refund as they are saying they have no ability to get it to me which is outrageous given that I live just over an hour from their head office and Fedex or a courier would easily get it to me overnight or same day.

Their delivery partner, AM Home Delivery, was really disappointing. They took 3 weeks to arrange for local delivery and then when they showed up for delivery, they did not even know they were supposed to install the cooktop. After spending almost an hour at our house, they told us they don't install these type of cooktops. We now are scrambling to find someone to do the install.

I was asked to mention reps by name, those reps are Grace and Jessica. AJ Madison customer service was great, pre-delivery. Post-Delivery, they disappear. One of the two appliances I ordered did not function out of the box as it should have. The issue is the igniter on the dryer, which is impossible to diagnose while the delivery guys are there. AJ Madison will only help if you refuse delivery and detect issues upon delivery. Nearly impossible when it's an internal part like an igniter. So, AJ Madison was unable to help, they turfed me to Speed Queen. Contact info provided by AJ Madison leads to a voice prompt only, no human, no support. So an internal problem with the machine that was undetectable at delivery is now an immediate cost to get a $1000+ laundry machine functioning. I'd stay away from AJ Madison, and speed queen based on this customer service experience.