AJ MadisonReviews of ajmadison.com

I purchased a dishwasher through AJ Madison and what followed was weeks of delays, miscommunication, and ultimately having to do the installation myself. The item arrived at the local warehouse on May 8. I was promised contact within five days to schedule delivery — none came. I had to call the third-party delivery company myself, only to discover logistical errors that had stalled everything. After multiple calls and a three-way conference with both companies, the delivery was then quietly cancelled without any notification to me. I had to reinstate it myself. We were then informed there would be a $600 fee for a small truck. AJ Madison agreed to split this, but only after I pushed for it in writing. I ultimately paid $300 for a delivery problem that stemmed from their carrier's failures. When the delivery finally arrived, the situation went from bad to worse. The installers could not figure out how to turn off the water valve under the sink. They then refused to install the new dishwasher or remove the old one, claiming a copper line was corroded — it was in fact simply an air intake joint. Basic plumbing knowledge would have made that clear. I ended up installing the dishwasher myself and hauling away the old unit on my own. I spent an extraordinary number of hours on the phone and via email just to receive and install something I paid for. At times I genuinely questioned whether this was legitimate. AJ Madison cannot meet the most basic standards of delivering and installing a purchased appliance. I would strongly caution anyone considering ordering from them, particularly for appliances requiring delivery and installation.

Caused thousands of dollars in damages. AJ Madison did not properly install my LG washer/dryer unit, causing $5K in damage to my building. They literally didn't use all the parts! The unit was leaking water for years. They took no responsibility even though we provided a video and statement from the repairman. After it was fixed they said I needed to pay for LG to come to house to verify it wasn't properly installed. It took them weeks and weeks to give this suggestion and i had already had the unit repaired (shouldn't say repaired because it wasn't broken - it just wasn't properly isntalled)

We ordered a new appliance from AJ Madison because the customer support agent said they had it in stock and could ship it that day. Estimated delivery window was 1-2 weeks, which I guess they provide so customers buy appliances. Window came and went, with no word from the shipping company (AM Trucking). So we called AM Trucking and were told item had been received locally, and they'd call within a day with an update. Nothing. We called again a few days later, and they told us item had just been received locally the night before, and said "keep your phone on and check messages, we'll call soon with an update!" Nothing. We had arranged to be around during the delivery window; by the time we got a call--one day's notice--we weren't around, and I had to scramble to get neighbors to cover the 4-hr window. Appliance finally arrived--with a hole in the side. Not a scratch, an actual blunt-force puncture, although the box itself looked fine. On the bright side, AJ Madison is giving us a full refund. On the down side, estimated delivery windows are fiction, communication is awful, and we still need to replace our old appliance. What a hassle and waste of time.

The most incompetent people I've ever seen if not downright dishonest. They sold me a washing machine, came to the apartment and told me they could not install it --I need to order another part--and then tried to charge me hundreds of dollars in restocking fees. It took three visits for them to finally install it and then I still got spam emails saying they are on the way. I had dozens of phone calls with these bozos. No idea what is wrong with them.

Waited almost two months for installed range, only to find out that delivery company did not install down vent cooktops. Previous mistake in order, several confirmations of installation from AJ Madison and delivery company, missed delivery deadlines, phantom rebate ( I changed color of range same day), all part of AJ Madison experience. At least refund was issued promptly when I asked, one customer service agent Cheryl was sufficiently apologetic for series of f ups that were not her fault.

Just a horrible company. Ordered a new refrigerator to be delivered in about a month. Two days later the deal on the house I was buying fell through so I called to cancel. They charged me nearly $1400 in “restocking” for an item they certainly had not pulled from stock. Then they gave me the runaround and ultimately ghosted me. They’re just bad people. Stay away.

absolute garbage company - do not order from them. Website says part is in stock - 3 weeks later no part arrives. Emails go unresponded to. Customer service passes me around on the phone. "oh its in our warehouse, not sure why it hasn't shipped." Then the following week, 4 weeks after it was order, another guy tells me its back ordered and they have no ETA. This part is for a downdraft - holding up the entire kitchen install. Backorder would have been useful info at time of order.

AJ Madison is a horrible company. They sold us a dishwasher and charged $200 for installation and didn’t connect it right and it flooded my kitchen. It then took them 4 weeks and at least 20 phone calls to finally send the right person to fix it. They are total scam artists. In addition they charged $50 for their certificate of insurance which my building requires. I’ve never been charged for that by any company for any kind of delivery. They are disgraceful.