AJ MadisonReviews of ajmadison.com

I would be giving this zero stars if I could. I should have read the negative reviews before ordering, they are 100% accurate. This company has absolute garbage customer service and the delivery company they use is even worse. Ordered a range on sale, expected delays in delivery due to Covid. After a few weeks got an email to schedule delivery. On the day of, I received a confirmation of delivery. about 30 min prior to the delivery time a tornado warning was in place in the area, so I got a notification that delivery would be scheduled for the following day. Again this was understandable. Waited for the delivery again the next day (they give you a few hour windows) received a text that the delivery was outside (this was a Penske truck, not something with a moving/shipping brand on it). I asked them to go around the back where it would be easier to move the appliance inside. I did not realize one side of my alley was blocked by another truck. When I saw, I figured they would come around the other side of the alley. After 15 min the truck was nowhere in sight with no communication. I called the number they had texted me from and the person said that the ally was blocked and they couldn't get through so they would have to reschedule again. I asked them to come back around the front and they would just have to carry/move the appliance around to the back stair (there is plenty of space). The driver said they had ALREADY LEFT WITHOUT CONTACTING ME and would have to contact their boss since they were already on the way to the next delivery. Again they NEVER contacted me about the alley being blocked the just left! I gave them 5 min to "call their boss. No one picked up and I simply got a text that read "need to reschedule." 2 days later and I have YET to receive any communication from AJ Madison or the shipping company with information regarding this "rescheduling." I have sat on hold with both AJ Madison and there shipping partner for HOURS. Even after requesting to not be put on hold they simply say "Ok" and put you back on hold. I am contacting my credit card company to dispute this charge. I will NEVER in a million years order from this company again and will recommend against using them to anyone I can.

The worse unprofessional appliances company I have ever bought from. Believe the negative reviews, they are the worse customer service you will ever experience. From sales people to Michele head of customer service, all of them are so unprofessional.

Tl;dr AJ Madison took my order and brushed their hands off of the affair, throwing me to an incompetent delivery company. I purchased a fridge on July 7. Since there's a pandemic going on, I was fine with it being shipped out on July 20. They said the delivery company, AM Trucking, will contact me via email/phone at least a day prior to delivery date to confirm. It seemed weird to have everything up in the air like that, but I figured it was because of the pandemic. By July 30, I heard nothing. I called AJ Madison, was put on hold for almost an hour, then was hung up on. I sent them an email asking about it instead. They told me to contact the trucking company since they couldn't do anything. On July 31, a Friday, an email miraculously appeared from AM Trucking, asking me to confirm the delivery date on the morning of August 4 or else it'd be canceled. I'd be working 4 hours away in another state at that time. I called AM Trucking, was on hold for more than an hour. The automated voice said, Hang up and we'll call you back at the order your call was received. I did that when I was the 12th person in line, and called them again after 40 minutes of waiting. Put on hold, got in line, etc etc again, and still didn't get a call from them at all. I finally got to a lady who said she'd put in a request to change my delivery time to afternoon of August 4. She said AM Trucking would contact me on Monday August 3 to confirm. On Monday August 3, I called AM Trucking at 9:30 am to ask about a new delivery time. I had to wait an hour. The rep said they'd send me an email in the afternoon. I called them again at 5 pm after getting nothing. I had to wait 45 minutes, was a couple seconds late to answer the call when someone picked up, and got hung up on after they bothered to say hello once. Got back in line for another half hour, already sick of it. The rep said the manager did not response to my request. I'd have to accept the delivery for morning August 4, when I'd be out of town, or live without a fridge until August 10. After I explained to her that it'd be difficult for me to cut my business short and drive 4 hours in for an 8 am delivery, she said my slot would most likely be 10 am. I had no choice but accept. Two hours later, I got a call from the delivery guy telling me to be there at 7:30 am because I'd been bumped to their first stop in the morning. And again, I had no choice but to accept. I am sick of AJ Madison and their trucking company of choice. They are unresponsive and need to be pursued relentlessly to give answers that should have been clear in the first place.

Don't fall for their low prices. The post-sales customer experience with AJ Madison is a bad as any I've ever had with any type of business. Long hold times, frequent disconnections, no updates, plus no one calls you back! You're left to call frequently and wait 40-50 mins to get status and just hope you don't get disconnected. My order is 120827075 if someone wants to call and resolve my open issue.

I went online to order a Refrigerator due to the local Lowes and Homedepot not ever stocking anything. I came across this Whirlpool Fridge for sale from AJ Madison. Ordered it and they took my money and said it would be delivered soon. 2 Weeks later I get an email about it being delivered. I confirm as requested and they again confirmed the day of delivery. The driver calls about 30 minutes before delivery as expected. Then they get to my house look all over the truck and then come to the door and say. "Well I guess they decided not to put your item on the truck sorry about that" and then got back in the truck and drove off. I immediately called the delivery service and it took half the day to get somebody on the phone. And they didn't have a clue. No attempt to call me I had to chase them down to get an answer. So I finally call AJ Madison to find out where in the Hell my Refrigerator was located. After being on the phone for 1 and half hours. They finally find the Fridge. Then they tell me it will be another week before delivery. When I ask for a refund. They tell me it was a mistake due to COVID-19. What a crock of crap. I told the lady stupidity is what caused this problem not COVID-19. Then I asked for a refund again. The lady snapped back at me and said "30 percent restocking fee" with no other comments. Just basically we don't care and just wait, is what I got from her comments. Really Poor customer service from AJ Madison and AM Trucking. Not taking any responsibility for any actions made. Don't buy from this company I know I won't

Easy and quick!

So easy an so fast

I just ordered for the first time, and I haven't gotten my stuff yet. I'll be happy to update this review once my stuff arrives. Otherwise, the only thing I can say is that the website and ordering process seemed fine.