AJ MadisonReviews of ajmadison.com

Absolute worst customer service I've ever had in my life. I've been waiting 3 weeks and they haven't even processed my order yet. I can't get a hold of anyone. I've tried calling (waited on hold 2 hours and gave up). I've tried emailing, Facebook, and still 3 weeks later not a word. I just want them to cancel the damn order at this point so I can find a reliable company to purchase from. Just know if you buy anything from them your on your own after that. Good luck if you have anything you need help with!!! Terrible!!! Order #124512075. Please cancel order now. Delivery time is unacceptable.

So Jonathan called today to resolve my issue (no power cord with the appliance), he seemed like he was toing to take of things but after I explained the situation he said "let me get you to customer service so this can be taken care of right away" - then "your call is very important to us - yada yada yada" and no answer for 30 minutes AGAIN!!! Now I want to return the product - FAT CHANCE!! The pits - do not under any circumstance buy from AJ Madison! Their customer service is where customers go to die!!! They are barely responsive when trying to buy something so no surprise when my VERY expensive Miele coffee machine showed up with no power cord their customer service dept is no where to be found. Called - on hold for 30 minutes, no answer; emailed - no response. The Miele appliances and some others are price controlled by the manufacturer so do yourself a favor and buy from a local merchant.

Horrible communication, response, and service. This company is a hot mess. They do not care about their customers needs, do not listen to their customer orders and make up excuses for their mistakes. If you enjoy waiting on hold, no customer service, poor standards, delivery, and no communication then A.J. Madison is your place. I would have provided a 0 star rating if I could

I ordered a viking range back in May and they immediately took my money. Ship date was supposed to be by July 28 and we heard nothing. I finally got one email response saying end of August and now I cant get any response and my stove has not shipped. I am beyond frustrated as I haven't had a stove for months and my kitchen remodel is done and we have no idea what is happening. No one will respond and live chat has disappeared. Looking at what options we have now... order # 119050575

From my experience this company will answer their phone and take you order gladly. however if you need any type of customer service they never return phone calls and never return your emails if you have any issues whatsoever. I purchased a washer online four weeks ago I have not received an email confirmation that if it has been shipped or not I sent them numerous emails regarding my purchase. I never got email reply back I tried calling them left numerous messages they never have called me back. Horrible to deal with during this time of crisis. I chalked up that as an excuse however their sales department will gladly take your money I guess that's how they stay in business. My order number is 123126175. Electrolux washer. Talked to agent twice today. Both times I asked him to check on my order he said hold on and transferred my call directly to voice mail . 9/21/2020 update. I still have not received an email directly from them regarding my washer . Checked my junk mail not there either. No returned phone call.

I could not be more passionate about spreading the word that absolutely nobody should ever order anything from this company. I've been dealing with them for over 2.5 months now and my order is still not done. No order status transparency. Waited over an hour multiple different times to just speak with a customer service rep. Still waiting on my range to be fully delivered. Paid for the premium full service shipping, and they outsourced it to a company that refused to comply with the delivery instructions. They only work when I call, wait on the phone, and tell them what to do. It has been exhausting.

I purchased the Avanti RMS551SS side by side refrigerator in 2019 and it was not working 13 months later. I had purchased the service plan, but New Leaf their provider is slow to respond, and in the end while I am getting the money I paid for the unit back, it is not the replacement I thought I was getting (I purchased the item on sale and paid $99 for the plan). So I am now without a refrigerator, and my $99. I have to wait 2-3 weeks for my money to be returned, while I order a new refrigerator. Appliances break, that is not uncommon, so I suggest finding a retailer who has a better service partner. That is what I am doing for my replacement, ordered it from a store that does their own service.

I ordered a frig and needed to cancel it over a two week period. I emailed them 7 times and called 6 times. No email response and all six times i left a message or got hung up on. When I finally got a hold of someone they said that it was shipped 1 hour ago and after it is shipped I have to pay a restocking fee. I am filing a complaint with BBB and my credit card company. Do not buy from this company