AJ MadisonReviews of ajmadison.com

Ordered a washer and dryer and 2 pedestals. After I paid I got an email that the pedestals were not available and backordered. I emailed back to cancel the order. No response. I emailed again today and still no response. Called customer service and was on hold for over an hour. Someone finally picked up and asked what I wanted. When I told her I wanted to cancel an order she said she would need to transfer me. I have now been on hold for 2 hours and 57 minutes as I write this review. Never Again!!!!

BY FAR THE WORST CUSTOMER SERVICE EVER. I bought 2 fridges back in mid July. They never gave me a real time when my fridges would be delivered. I eventually got a date and my fridges arrived 2 months later (the time it took is not my complaint because of COVID I am giving them the benefit of the doubt). HOWEVER, one of the fridges they delivered was the wrong fridge. So the first time i called i waited about an hour to get someone on the line, I explained my issue and the lady told me that they had my fridge on the truck and they just dropped off the wrong one, she said she'd give me a call back once she gets a hold of them so they could drop mine off. I wait a couple hours and I dont get a response so I call back and wait another hour, I get the same person and I ask her any updates and she says "dont worry i havent forgotten about you, but it probably wont be delivered today, we'll give you call when we can drop it off". So I wait a couple more days and call back, this time I wait an hour and half only to get someone to pick up and hang up on me. I was beyond frustrated so I waited another couple days to call back because i cant keep waiting on the phone. I call again, i wait another hour, unfortunately I had a meeting so I had to hang up before I got anyone on the line. Then I call 2 days later wait an hour and 15 mins, the same lady finally picks up (im starting to think that's the only person who works in customer service) and I explain my situation and frustration. she spends about 20-25 mins with me and says that she cant get ahold of the people who have my fridge so she'll order me a new one but it wont ship for another 2-3 weeks. Im even more frustrated but my hands are tied so I said ok fine. My fridge ships September 25th and it gives me a delivery date between oct 2-9th. It is now the 16th and my fridge still isnt here. I called AJ Madison again today waited an hour and 5 mins and someone picked and HUNG UP AGAIN!!!!!! I'm currently calling them back while writing this review and I have been waiting 35 mins. This is BEYYYYYOONNNND ridiculous. You call their sales people and they pick up right away but if you have an issue, you're pretty much screwed. To me it honestly feels like they purposely put you on a hour hold, hoping that you'll hang up so they dont have to deal with as many issues. I have called in all hours of the day and I have never once waited less than an hour to get to someone. PLEASE AVOID THIS COMPANY AT ALL COSTS! THE CHEAPER PRICES ARE NOT WORTH THE HEADACHES.

The level of communication and business practices are absurdly bad. The logistics company they used for the split shipment never called 30 minutes before despite the rep promising so after telling me the window. They said they didn’t have reception. Exactly zero mobile carriers don’t have reception within 30 minutes of the Los Angeles metro area. He straight up lied and then tried to leave because I wasn’t home when they just showed up at their leisure. But that’s not the point of this review... They had me pay to split ship an order, which I ended up having to do because half my order is lost in the ether... I wish I could get any update from them but here I am writing a 1 star review because I STILL haven’t gotten a response from them via email or any useful information via phone call. The order was on August 23rd. No communication that I didn’t have to fight for... None. Can’t do final inspection without the dishwasher. Here I am in limbo with a company that could care less about their customers. Reading the reviews here are remarkable similar. Clearly we’re not alone. It’s just absurd.

BEWARE!!!!! DO NOT USE AM TRUCKING OR AJ MADISON!!!!! I would also rate this 0 if possible. We placed our order with AJMadison at the beginning of September. They contract AM Trucking for delivery services. Our refrigerator was estimated to be delivered on 9/11. No responses to calls, no callbacks after being told numerous times we would receive one, no responses to email as well. Refrigerator was finally delivered on 10/12. Drivers arrived 1.5 hours before the window of 10:30-2:30 with no call 30 minutes before arriving as we were told would happen. They showed up with no masks, then said they couldn’t fit it through the door, left it in the box in my garage. We paid the additional fee for installation as well and the driver said he doesn’t install. No responses from AM Delivery other than someone will call you and also no responses from AJMadison. Have been on hold over an hour with AJMadison 2 different times with no answers. When you select the sales option, they answer quickly, but then will not help you and just place you on hold again for customer service who never picks up. Worst customer experience of my life. Filed a claim with the BBB on AJMadison but AM Delivery is not BBB accredited so it won’t matter for them. I am checking the box below to allow AM Delivery to see my review, but they never respond to emails so I do not expect that they’ll care. I will say, if you are an employee of either of these companies, you obviously sold your morals as a decent human being to work there. I feel sorry for you.

Order #: 123988975 Order Placed on: September 1st, 2020 1:40 PM How is this company still in business? I am currently on hold 2+ hours. Zero update on my order. I am sure it is on backorder but that should have been conveyed on the product page. You place an order and then zero update. It has been 6 weeks!!! Not a word. We were doing tile work so not in a rush but now the work is done and we need our laundry appliances.

Disgraceful and unethical company. They fraudulently showed active inventory (to one up or cheat their competition) for a fridge. I followed up with their Tracking link four separate times over a MONTH. Finally after sending them an email I receive a response that, after waiting daily for 4 weeks for a delivery, that in fact the fridge isn't in stock and will not be until the end of November. Their deep lack of respect and care in NOT following up with me in any way whatsoever is why you should never TRUST these people at AJ Madison. What a disgraceful firm and what disgraceful employees for not reaching out to communicate a delay or their "BTW, we don't even have the fridge that you bought a month ago." Good riddance to this New York City cabal!

The most awful experience thus far. They don't sent you updates on your order and if you call you are on hold for practically your entire day! I get businesses are struggling during Covid but this is beyond ridiculous! AJMadison is a large company and should at least have automated alerts sent about the orders if there are delays. This is the second time I have called and had to wait for 4+ hours and right now I am still on hold past 4 hours.

first time customer... order a dishwasher. Claimed to be in stock. took forever to arrive... actually hasn't arrived yet after promised date. Have no way of getting hold of customer service. finally, got hold of their sales people after waiting in line for 90 minutes and sales just quickly transfer me to customer service which just has voice message which never call back. worst customer service ever and I still haven't received my product a week after promised date. Avoid! terrible company. called their trucking company AM Trucking... also terrible company... wait on call forever. no response. claimed will call back and never does. wasted days and still on hold right now. Order #: 124359975 Hello? you asked for order # and it's been provided above... thanks for the update.. I move this to 3-stars...hopefully get an update soon and delivery does happen next week.. thanks! UPDATE: It's Friday afternoon now... haven't received any call for scheduling the delivery yet... any place I can call or find out? thanks! UPDATE: LIARS!!! finally talked to shipper after waiting for 40 minutes on phone. Shipper still doesn't know when the train is going to arrive California!!! so 3 weeks after shipment date, still don't know when my dishwasher will arrive California? They said they will know when they can ship my item to me once it arrives in California. A month ago, I called AJ Madison to order an item that they claimed they have in stock and can ship right away, and can arrive in 1-2 weeks. Now, it's a month since my order and don't know where the item is. Terrible company using a terrible shipper.