AJ MadisonReviews of ajmadison.com

We ordered a Fridgidaire Gallery appliance bundle for our new kitchen remodel from AJ Madison. Upon delivery in June, the refrigerator doors were extremely uneven, back of appliance is permanently stained with fire retardent, and the top shelf freezes. We called immediately, but could not get a hold of anyone in customer service. We have been trying to get ahold of this company since June but are always put on hold for hours only to be disconnected. In our dispair, we attempted to get the appliance fixed. Four repairmen attempted to fix the refrigerator. We are told the refrigerator had been dropped somtime during the process and the refridgerator is skewed and unable to be fixed. They even attempted to order and put in new doors but that did not fix the problem. Now the doors are even worse aligned and open periodically. A brand new refrigerator should not need new doors and four repairmen to attempt to fix it. This company does not stand by their product.

The worst company I’ve ever had business with.

Placed and paid for my order on Oct. 2nd. I was given an October ship date that came and went. They changed the ship date to Nov. 18. Now the ship date has been moved to Nov. 26. No contact from the company. I was able to get through on the phone after three hours on hold. They told me that one of my items was in stock and they would ship it. Never happened. I have tried many times to call the company. They leave you on hold for thirty minutes then drop the call. I wish I had seen these reviews before I placed my order. I don't see how these people stay in business. I guess they have large quantity buyers that they actually service. order # 125426075 They reply to this review though they don't reply to phone or e-mail.

This is the ABSOLUTE worst company. If you are considering purchasing from AJMadison please look elsewhere. Their customer service is inexistent.We have been waiting for 10 weeks for a dishwasher, paid in full, call several times (each time is at least 1hr wait to reach a representative that cannot help you or verbalize on a respectful way - TERRIBLE!)) Finally, on the day of the delivery the driver (apparently a third company) call me and was extremely rude, saying that he was taking the appliance away because he couldn't access the building before 9am. (it was 8:45am..) It was clearly specified on the invoice and certificate insurance (which I've paid for) that building rules are 9am - 3pm) . We've purchase high end appliances from many places before but AJMadison will NEVER regain our trust and respect.

1st time customer. Ordered a "in stock" Freezer in September. 2 weeks goes by nothing. I have no clue why they even have a Live Chat function as you can never find anyone available. Finally after 3 days of trying I get a rep on the line. Freezer NOT in stock no clue when it will ever be. CANCELLED ORDER. Figured maybe a glitch. This time I order a dishwasher in stock. Nothing after 2 weeks. Called again. After hours of waiting finally told it is NOT in stock 12 weeks lead time. So they offer me a swap of 1 that IS in stock. Different brand. 3 days later see the shipping. It never arrives within the week. Guess the 'Guaranteed" 4 day shipping is useless. It arrives in Iowa somewhere. I am in Illinois. It is sitting in a warehouse 10 days later and has been sitting for a week. Oh, it hit the delivery terminal alright. Just sitting. No calls. no emails, nothing. Says to call them in NY. Of course, no reps working Saturdays. Have to wait until Monday and yet again take hours of my time trying to track a rep on a work day and hopefully get through. So the days you may actually HAVE more time to track these clowns down, they are closed. The reps seem great on the phone but trying to get one is the worse experience of my life. I will get this worked out 1 way or another, but who is paying for MY time! No AJM. I not sure if this outfit is a family owned business but they need to fire some nephews and siblings if this is the best they can do. Do NOT be fooled by 'free' shipping. Especially when it ends up in a different state 6 days after it is supposed to installed in my kitchen. I will NEVER order from these clowns again and I will be slapping reviews up all over the Internet and social media to make sure other decent hard working people don't get stiffed like this.

Would rate 0 stars if I could. Ordered a range, they don’t give an expected ship date, two weeks later order is still “processing” in online dashboard. Call 2 days in a row and stay on hold for 2 hours each day and never get a person. Use the Live Chat feature on their website and get Eli the sales guy who tells me chat is just sales, I need to call customer service. Finally got a response from sending all this via email. Cancelled the order. Last time I see AJMadison.

On hold, again for over an hour. I've been waiting for over 2 months now for an order that was suppose to be here in 3 weeks. I cannot wait on hold for an hour waiting to see if someone might answer. AJ Madison's good prices do not outweigh the extremely poor customer service . I would not buy from them again.

I wrote a review on 28th September and of course, none of the instructions I was finally able to get to their horrible delivery and pickup partner were passed to a driver the way I’d been assured. I was out of town and finally these useless appliances were picked up. That was 2 weeks ago. No email confirmation, nothing. As of now, no refund on these items for #124636375. For goodness sake, just give me my money back already!