AJ MadisonReviews of ajmadison.com

Horrendous company. Irresponsible and deceiving. They lie about the price, delivery estimate and capability. Once you ask for a refund, they want to charge 30% “restock price”. Thieves, should be out of business

Terrible customer service: reps will lie to you, deny there is a problem or just tell you what you want to hear but do nothing about it. I don't know what has happened to this company. All of my previous orders were executed without problem, now every step is a nightmare. Caveat emptor!

December Update: My last review was October 20. After my review, someone in customer service emailed me that my unit would be shipping in November or December and to await delivery confirmation. Its December 14. I wrote in as I haven't heard from anyone. Email response now says February. No apology. No effort at accommodation- nothing. I asked about trying for another unit- which would have been nice if they offered. They tell me they can but I will be put in the back of the line. There is ZERO accountability and they do absolutely nothing to be proactive.

I ordered and a few months later cancelled an order for a refrigerator. What I thought was a good deal turned out to be a nightmare. Upon placing the order, I received absolutely zero order confirmation emails. After waiting a few weeks, I contacted them for an order status. I was informed (after waiting on hold for an hour) that my refrigerator was back ordered and a month out. After that month had past and still with no confirmation or status emails, I called again. After another hour wait on hold, I was informed I'd have to wait another month. A few weeks later, I decided to email them to see if that was a more efficient means of communicating. When they replied a few days later, I was told I now needed to wait 2 more months. T This company is a drop-ship company meaning they have very little on hand and must rely on the manufacturers or distributors for their inventory. Ultimately, I went with US Appliance and my refrigerator arrives tomorrow after placing the order a week ago. Thanks US Appliance and a special thank you to AJ Madison... one less company I will ever do business with.

Truly horrible customer service. Bought nearly $10,000 worth of appliances. Solomon told me that he would "throw in the griddle on the Fulgor Milano stove." Never received it. Ordered in April 2020. Stove delivered in June 2020 (late). No griddle. Ever. Have sent multiple emails to Solomon asking for the griddle. Ignored. Now I'm on hold trying (again) to speak with someone. Wish I had never purchased from them. Try another company!

If I was able to give this company a ZERO star rating, I would! Placed an order, received an email stating "thank you for your recent purchase". No order number, no time for delivery...nothing else was stated on the email. I waited four business days before trying to reach them. After the extended hold for almost 45 minutes, I finally reached someone. I told her my issue, and she told me my order had not been processed or shipped, and she transferred me to the billing department. Again, after an extended hold, I reached the most incompetent, inconsiderate, and unfriendliest billing associate ever, FREDA. As soon as she answered, she received a call and placed me right on hold...again. When she returned, I told her my issue, and she told me she would have to contact me on my cell phone to verify my order. After receiving her call back, she rattled off my shipping address, and said my order would be ship and went hang up, when I stopped her and asked why was I not notified or giving an order number, etc... needless to say, she over talked me and was extremely rude...then had the audacity to blame her lack of professionalism on COVID-19. After that, I asked her to transfer me to a manager/supervisor. I was placed again on an extended hold. I called back three times and each time was placed on an extended hold. I never was prompted to leave a message, nothing. So, I walk away still not knowing what my order number is, or when my order is expected to be delivered. Never, ever using this company again, and just a note to this company...COVID-19 is NOT an excuse to lack common courtesy or professionalism. If it makes your employees act in this manner, you really should consider shutting down!

"Purchased" a washer/dryer combo from AJ Madison in early October because they had the best expected delivery date by a few weeks. Figured they might have had a better route to fulfill orders than some of the other retailers. Since then, delivery has been pushed twice and is now over 6 weeks behind their original estimate. Worst part is, zero notification and/or apologies for the delay. In fact, we had to wait on hold just to be hung up on after 30 mins of waiting. Other routes of communication have provided no help. Wish we would've gone with a different retailer that took more pride in customer service and kept us informed of our order.

UPDATE TO PREVIOUS REVIEW: So - they replied to my review a couple of days ago and wanted my order # to help make things right. So I took a screen shot and sent it to their customer service email Bc there wasn't an option on trust pilot to reply. This was their reply: "We offered two options, I am sorry they aren't suitable for you. I apologize that you were misinformed, but the option of switching the out of stock options to in stock is still on the table if you wish to proceed. Best, Kristine " The two options they gave me were to either ship what appliances were available immediately (our house won't be ready until January - which was previously discussed with our sales associate and he told us wouldn't be a problem when ordering) or pick out new appliances from what they have available (none of which are as nice as what we picked). There's 0 reason why I should have to settle based on a huge mistake of one of their employees. So while it was nice of them to reply to my previous review and give the appearance of wanting to "make it right", it turns out this is just a very bad company and I'm extremely regretful we were tricked into ordering from them and are in this mess now. As I stated before: ORDER FROM SOMEWHERE ELSE AND SAVE YOURSELF THE HASSLE. It's not worth it.