AJ MadisonReviews of ajmadison.com

Ordered a $16k Viking range. I had to supply the gas line, installers whom were hired by AJ told me I needed a longer gas line- left. Range not installed, been calling for over a week and a half- can’t get anybody to arrange for installers to come back out. Talked to sales representative who refered me to customer service who referred me to a concierge delivery person. Nothing- been 72 hours- have $16 k range that is not working-…and I paid an additional $75 for them to come out the second Time- can’t even get them to respond. Will be Going after them for then$75/and additional money I am having to pay an outside company to install.

I ordered 11k worth of appliances. I checked the dashboard on the appliances and it said my order was shipped then cancelled. Never supplying more information or calling me on what to do. The customer service is impossible to get a hold of but when I finally did the person on chat was incredibly rude refusing to help and threatening to cancel my order. I would never use their service again. Now I’m left with an 11k charge and no help.

My husband and I ordered a dishwasher. The installers banged and cracked the dishwasher on the first time attempted delivery. I refused delivery of the broken dishwasher - which they tried to get me to keep. A few days later they came with another dishwasher. The installers scratched the door in 2 places during the installation and left before I noticed the scratches. Within 10 minutes of the installers leaving my home, I contacted AJ Madison and asked them to remove the dishwasher and refund my money. They refused. They offered 25% discount which reluctantly I accepted. However, they never actually gave us the credit! On top of that, the installers kept removing their face masks in my home. I have not yet been vaccinated and do have a high-risk medical condition. DO NOT BUY FROM AJ MADISON!!

after a long search i came across with this company and after find an electric range that I look for it, call them to see when I would get this range if i place order right away, and sale person (David Ettelson DO NOT TRUST HIM) which obviously looking to get the deal promised with in 5-7 business day I will get the range and after 14 days when I called(after 45 min. to 1 hour waiting on the line) could talk to some one which didn't have any answer and have to call again and again and finally talk to a lady that said will check with tracking company and call/email me back which she didn't (same attitude with other people in this company) the next day again call to David and he didn't have any answer for me and just just transferred me to another line which again waiting for more than 20 min. and finally talk to Brian(he said he is) and like others he didn't have any answer and lying about the lady that would going to contact with me for the tracking information and he kind of hang up on me(actually transferred me to David which went off completely) and now another day passed no news not easy to talk to any one. this is a horrible experience with a company and every one in this company try to scape from any answer. just remember if you want to prevent getting into such things highly recommend to go to a local store and get your appliances directly from them and do not even think about to buy any thing from them. Please give me a contact no. (direct number not the one have to wait more than 20 min. to hear prerecorded answering system) I will call you with any information that you need. Look they asked for more details to check the case and when I asked them to give me a direct number to call them with all those information, THEY DID NOT ANY RESPONSE SINCE THIS IS THE WAY THEY ARE WORKING, JUST TALKING AND DO NOT DO ANYTHING!!!!!!!!!!!!! BE AWARE OF THESE GUYS

Nobody responds! Even making tele appointment, still nothing! Terrible.

I ordered a dishwasher with heated dryer per their web page and free shipping. The price is $100 dollars more than the manufacturer's, but as i was having trouble finding a dealer with stock I figured it's supply and demand. When I received and installed it I realized that it was not drying the dishes very well. I called the manufacturer who told me that it only has a fan to help dry, not a heated dryer as stated on AJ Madisons website. Upon investigating i realized they had also charged me $99 for shipping. I called them and waited on hold for an hour only to be told that if i read the fine print the free shipping doesn't apply to rural areas. when I asked to have the website updated with the correct info she hung up on me. I tried to review it on their website and was taken to a page that does not exist. Update 02/16/2021 So i emailed AJ Madison as requested per this review and was told "this unit dry type may be heated" Not sure what that means. I checked the website it still states that it has a heated dry cycle and the review page for the item cannot be found. They did however offer to refund my shipping fee of $99. I will keep you informed if that happens. If so I would probably give 3 stars as that would make them better than most. We will see. Update 02/26/2021 I called today to inquire why i still have not recieved the refund and was told that they could not help me, but would email billing and myself. I never recieved an email, and their web page still falsely claims that this dishwasher has a heated dryer. Update 03/05/2021 I still have not received any money or even acknowledgement for their fraud and thievery.. Buyers beware, this company is very dishonest. I am stuck with a $1500 dishwasher that I never ordered and never wanted. If thats what you want order from AJ Madison.

Their shipping company cut into the waterline of our refrigerator causing a slow leak over time, when we started to notice our floors buckling. They directed us to AM Trucking to file a claim. The guy that handles claims, Moshe, denies all claims that come to him because it’s not on video or any other ridiculous response. AJ Madison hired the company. They need to hold them accountable or take responsibility. Help me!! I’ve kept you informed through the whole process and you have assured me it will be handled and it has not. I want my property damage paid for.

There customer service is the worst. I order items off the site two of the items were put on back order as soon as I ordered them. They offered other products are are inferior to the products we ordered. When calling them as their email said to do about the order no one answers. Their chat response is non existent. The only thing on their voice mail is there not open at this time. Total joke of a company.