AJ MadisonReviews of ajmadison.com

The absolute worst company to deal with. After six weeks of long phone wait times and three no-shows, my microwave is still sitting in the box. The initial installer said he forgot his drill bits. He also incorrectly hooked up the dishwasher, and now water spews from the air topper. I also found a bracket in its original package sitting on the counter which said "Must be installed to prevent tip-overs." My son wrote a review on the AJ Madison website and the moderator wouldn't post it. There was no profanity, only the truth.

I ordered 2 same gas dryers in february 2021 I received white and gray one. I asked to replace the gray as i ordered white one. My request stay unswered.

I placed an order for a brand new stove and fridge for almost 5 thousand dollars. My fridge took over a month to get here even though it was listed as quick ship. And it came damaged!! On top of that, I have been waiting for about 3 months for my stove to be shipped out and was promised I would recieve it as it was on the last production line. I found out today, I am not getting this stove. I asked for a full refund, and they said they did not have my money! I had to argue with them that they did, its on my bank statement. I also asked for an incentive since they have had my money for such a long period of time. And they are not giving me one. Do not go through ajmadison. You will get screwed over. You will have to wait a long time to get what ever it is you ordered. Your items will possibly come damaged, or you may not get your item at all.

After ordering the dishwasher that was in stock back in February we finally have it up and running in the second half of May! Even though it was shipped promptly they (AM tracking - the shipper) managed to deliver undamaged one only on the third try. Each redelivery required repeated calls to AJ Madison customer service that requires long wait time. When undamaged dishwasher finally arrived, it came with a missing part that was needed for installation. It took of a week of phone calls to AJ Madison customer support averaging 2-3 hours waiting on hold as they couldn't figure out the proper part to be shipped to us. The part was a power cord that comes with a dishwasher! It was capped by the installation that finally happened today by AM Tracking which is contracted by AJ Madison. Installation guys left dishwasher sticking two inches out claiming that our standard cabinets are somehow of the wrong dimensions. Only for me to realized when they left that the installation guys did not notice loose piece of installation that prevented them from pushing the dishwasher fully in at its proper position.

They may seem like they provide a good deal. Their delivery service is awful, they provide no progress and it sits in their delivery terminal for days or weeks before you get the next update. Awful customer service. I financed my dishwasher and will already be making the first monthly payment on it before the appliance ever arrives. I talked to 3 different reps and the first 2 did not seem like they even wanted to talk to me. I was willing to give it a bit of time with Covid and everything but 2 weeks to cross the country is a bit much. My father works in logistics and can easily navigate products to cross the US in less than a week. They were supposed ot call me to schedule delivery and they just appear to have forgotten and I missed the weekly delivery window. So now I am going to have to wait a week and a half because they only come to my area once a week.

Joke of customer service. Placed an order a week ago for sink, and heard nothing from them. Emailed. no response. After waiting on hold for 10 minutes, I was told it was discontinued. Going to buy from Amazon, where they don't charge the $80 to ship like AJ Madison, and actually know what they have in stock.

I bought worth 12k of appliance here way back July 2020 and the main thing we wanted is our Frigidaire column freezer/ref worth 6k. After we place our order they call us and ask us if it’s okay to wait 6-8 weeks, we said it’s okay since we doing big renovation in our house.We specifically custom made our kitchen/pantry for that Frigidaire. Then here comes end of September no call no email, I have to contact them thru phone call to follow up where my order at; then they’ll place you on hold for more than 60 mins most of the time and the most frustrating was while you’re on hold that long and wanted to talk to them they F cut your line. That happened maybe 5x, after that I email them but will take 72 hrs to respond. To make story short now it’s MAY 2021 we still dont have our product. They still using the “covid” as an F excuse. We are waiting 10 months now.. And the funny thing is they offering you to cancel your product after waited for very long time, that’s the frustrating part. We finish paying our credit card plus interest before we even have our product. I would never ever buy AJMADISON again.

Ordered a dryer Dec 1, 2020. Now first of May and I have no dryer. Customer service not responding to my emails. Ship date just keeps getting pushed back.