AJ MadisonReviews of ajmadison.com

We ordered a Whirlpool microwave online from AJ Madison in late July 2020, and received the product within 5 business days. The product was delivered intact and appeared new, in the factory packaging. However, upon first inspection, the door latch was defective, and it would not open. Re-boxed the microwave and called AJ Madison to initiate the return process. After 22 minutes on hold, the CSR spoke with us for 3 minutes, and wanted us to unbox the microwave again to take a video of the door latch not functioning, to prove our claim that the microwave was defective. We simply refused and stated we wanted to return and replace this unit. After another 25 minute hold, the CSR indicated she issued a UPS call tag to pickup the defective unit, but could not ship a replacement unit until a month later, due to item out of stock. We wanted to talk with the sales department to find another microwave that is in stock, so the CSR transferred us and put us into another phone queue! An hour into this process, we could no longer hold on the phone, and decided to call back another day. Today we called back, and was on hold for 17 minutes, spoke with someone in Sales about purchasing a different unit shown in stock on their website. He then indicated that they would not ship the unit separate from the trim kit, and the trim kit is out of stock. We then asked to get a refund, and he transferred us to another CSR, and we waited on hold over 20 minutes to speak with her. Once we spoke with her, she indicated that she needed to get confirmation from the warehouse that our return was received, even though we provided the UPS tracking number that shows it was delivered back to their warehouse. Now we are WAITING AGAIN for a call back, in order to apply our credit to re-ship a new unit. REALLY? I WILL NEVER AGAIN ORDER ANOTHER PRODUCT FROM AJ MADISON. July 30th update: have not yet received a call back from AJ Madison CSR, however an AJ Madison representative just offered On this site to assist in resolving our concern, thank you very much. Our order # is 121716975. Tracking # of returned product is 1Z5Y2F220396643267. 9/1/20 UPDATE: UPS shows the defective Microwave was returned to AJ Madison on 7/27/20. No refund issued or contact from AJ Madison since. I will try contacting the company again by phone, but don't look forward to the long wait on hold again. 9-21 Update: Full refund received on credit card statement. Updated review from 1 star to 2 because AJ Madison contacted me via TrustPilot, based on this review, and issued a refund.

Poor customer service. Called them at 3pm Pacific, an a recorded message said that there was no one available (even though their page says business hours are 8am-7pm EST) and just hung up. Called them next day and had to wait 1 hr for somebody to pick up my call. I also didn't see any estimate of when my appliance would arrive (that was actually the reason I wanted to talk to somebody). Decided to cancel my purchase: what if I had problems down the road and there was no one to help me out? Rather not take those chances.

Bobby Schneider treated us well. He took care of us while we were there and we felt like we were got a great deal. When it came time for delivery, it was very hard to confirm delivery. It took 2 attempts and many times on hold since he wouldn’t answer emails. I then receive the order in 2 separate shipments and stove is damaged. I haven’t been able to get in touch with customer service after numerous calls and emails. Have to notify my credit card company etc. don’t waste your time!

the live chat is a joke. I was number one in que and never answered after 14 minutes. called 800 number man answered like he was running a bar. ask about ordering an item: he said it was not available. did not offer to look for anything else. I ask about another item he said let me check 19 minutes later I hung up. Glad I did not buy from them if I can't get help buying then service has got'a be bad.

Ordering was easy but the listed a product that was backordered for a month. Not good.