AJ MadisonReviews of ajmadison.com

Buyer beware. We are now 4 plus months without a working microwave. We ordered a new Viking Microwave and after 1month it was delivered damaged by the AJ Madison shipper. After never getting a response from AJ Madison, we starting contacting Viking direct. Viking over 2 months and 2 different service companies that came out to review damaged product began process of issuing us a replacement. At the end if the day Somehow AJ Madison got involved and thru emails directed the replacement microwave not to be sent to customer stati g customer doesn't qualify for a replacement due to the fact that we reversed the credit card payment until we saw some kind of effort to get a satisfactory response from either AJ or Viking. Emailed AJ and told them that we would gladly reverse the credit card payment or issue a new payment as soon as they showed to us that they could deliver a working microwave. 4 month plus now and we in now have not heard back from AJ. I would never go anywhere but to lowes or Home Depot in future. Big mistake on our part. Home Depot and Lowe's will stand by you. We now are heading to one of these two stores to purchase a new microwave for far less than the Viki ng. BE CAUTIOUS WITH AJ MADISON!

This website promises same day delivery and/or one day delivery if you order by a certain time. Then you find out that it's all lies and you won't get you appliance for a week or more. And this is just a guess as I have not actually received my stove yet. Plus, when it does show up, I have to the hire a plumber to hook up the gas as they don't do that. So now I'm trying to coordinate two services when I have no idea when one of them will arrive. Every time I call, I get a different answer and different set of lies. See less

I am extremely disappointed with my experience purchasing a commercial Speed Queen washer, dryer, and coin slide from AJ Madison. I purchased the washer and dryer in December 2025 and the coin slide in March 2026. From the beginning, I encountered multiple issues that took months to troubleshoot and still were never fully resolved. First, the washer did not operate as expected because the hot and cold water labels were reversed, causing confusion and preventing the machine from working effectively. This required extensive troubleshooting before the cause was identified. Second, the motherboard had to be replaced after the original installation because the instructions provided were inadequate. The documentation did not provide clear guidance for installing or configuring a commercial coin-operated laundry setup. I was expected to install the equipment myself with very limited instructions, which resulted in additional time, frustration, and unnecessary troubleshooting. Finally, the coin slide never functioned properly. The machine could be activated without payment, defeating the entire purpose of purchasing a coin-operated system. Even after countless hours of research, troubleshooting, replacing parts, and working with technicians, the issue remained unresolved. Throughout this process, AJ Madison repeatedly referred me to Speed Queen because they do not install or service these commercial units. I was left coordinating between AJ Madison, Speed Queen, and authorized service providers while paying out of pocket for additional assistance. Although replacement parts were offered, I was expected to install them myself. I requested a refund on multiple occasions because the equipment never functioned as intended, but my requests were denied. I ultimately filed a complaint with the Better Business Bureau in hopes of reaching a fair resolution. Unfortunately, the complaint was closed as unresolved. My biggest disappointment is not that problems occurred—mechanical issues can happen with any product. My disappointment is that I never felt either company took ownership of resolving them. Instead, I spent months being redirected between different companies while investing significant time and money trying to make equipment that should have worked from the beginning. Based on my personal experience, I cannot recommend purchasing commercial laundry equipment from AJ Madison. I encourage prospective buyers to thoroughly understand what installation, support, and warranty assistance will actually be available after the purchase, especially if you are buying a commercial coin-operated setup.

This company is not legit. We ordered over $50k in appliances from them and they have ignored issues on defected/dented appliances on arrival. Do not order from them as they will not take care of you if there are any issues with your order or delivery - huge regret not using a local company.

Worst customer experience possibly ever. We were lied to that our outlet could not support the appliance, told to hire an electrician, and then it took forever to get through the intentionally awful customer service system to get a team back out to install, and then they had us waiting around all afternoon and night only to not show up. It’s so bad this must be their business model. Look up “terrible” in a thesaurus and put all of those words their website’s “about us” page.

This company has terrible customer service. They are rude and once they get your money there is no help available. They do not respond to emails or chats and if they answer the phone they are disrespectful and unhelpful.

We bought all our 3 major appliances from AJ Madison - Dishwasher, Refrigerator, Induction range and Stove. While they did offer very good pricing on these items - my real concern was servicing in the (unlikely) event that something went wrong. I asked the on-line salesperson if they "serviced" these items - and the answer I got back was yes - yes we service all items we sell. Well depending on how you define service - I suggest you buy your next appliances from someone else. From my experience AJ Madison defines servicing as going something like this - if after purchasing your appliance and you have a problem - you contact AJ Madison and they will provide you with the name of the manufacturer or if you purchased insurance (which we did) they will put you in touch with AllState - and then you have to work through either the manufacturer or AllState. AJ Madison DOES NOT directly service any appliances which may fail.

Terrible customer service once you purchase. They will NOT respond to emails or chat if you have an issue. If you call there is a very long wait to speak with a very unprofessional person who is of no help. Avoid this company!!