AJ MadisonReviews of ajmadison.com

They sold me a product that they dont have in stock, bad customer service , be aware

I ordered a washing machine. The delivery was a few days later than expected, but I was OK with that. The problem was that after the machine was installed there was water leaking from the machine. I called the same day to get the installers to return for troubleshooting. There was a work order issued and I was told they would call me within 3 days to schedule the appointment. After 3 phone calls and multiple emails, there has been no response. This has now been over a month. I have since disputed the charge and had it removed from my credit card - still no response. Based on lack of response and no follow-up on a $1366 washing machine - I wish I could give a zero star review.

This company is horrible and even worse is their logistics. They left all the garbage on my front yard, with boxes piled up over 6 feet. I spent hours on hold and they don't seem to mind. The refrigerator was defective and they wanted a 20% restocking because I didn't have the original boxes they left in pouring rain. I wouldn't suggest using this company

Delivery and installation of refrigerator was scheduled 9-1pm. First I get an email around 11am saying they are on the way. Then I get a phone call saying they are delayed and will come 1-4. At around 3:30 I get a call and they claim the truck was towed and they can’t come so I have to reschedule. Terrible experience.

awful company. Do not buy here. They are responsive to sell, but after that the shipment process is a disaster, they will refuce to reimburse you, will not reply to emails

Just received my delivery from them. The washer and dryer looks like someone was having a bad day. Now I'm into my second hour of trying to get someone on the phone. But, if you hit the number for sales you be answered within minutes. If your not buying anything you will be on hold forever or hung up on. Will NEVER do business with this unprofessional company. Once they have your money they have nothing for you. You've been warned.

I purchased a scratch and dent stove at a reduced price. AJ Madison misrepresented the actual damage to the stove and it’s currently unserviceable without necessary parts to repair it, which they refuse to send and have stopped corresponding about it. They are unresponsive, show very much apathy in trying to resolve the issue, and won’t return any phone calls or emails. Shop somewhere else!!

Ordered a Samsung wall unit oven/microwave. Delivery was prompt compared to other companies, but that was the only good thing. About 2 days after having it installed, my wife did the self cleaning. This locked the oven door and it won't unlock. For over a week, we have been going round and round with samsung with no resolution. We have 2 ticket numbers. The last person we spoke with said we had reached the top of the chain - still nothing. Now we'll call aj madison and talk to them. Think twice about doing business with aj madison or samsung. Another thing we found out about samsung. They are a korean company and very few appliance repair shops work on their appliances. Beware.