AJ MadisonReviews of ajmadison.com

Order took 6 weeks for delivery despite supposedly being picked the day after purchase. The only thing AJ Madison did promptly and correctly was charge my credit card. Appliance arrived damaged. Cannot get through to customer service. Do not use this company.

Wish I had done my research on the COMPANY and the ITEM before purchasing from them. Kicking myself. The return policy is ridiculous. You only have 24 hours to say you don't want it? 30% restock fee? The large shipping charge was a sign that something was wrong. They were the only place I could find that had the item, and maybe that's because other people AVOIDED buying here. Now I am stuck with it.

I am giving 1 star because I can't give zero. They are very rude, unprofessional and deceivers! They are the worst.

I have had the worst experience with AJ Madison, and I am warning everyone out there, to please save yourself the grief and order elsewhere. They cannot be relied upon to uphold their word, and once they have your money you are ROYALLY SCREWED, No one returns emails, phone calls, or even answers the phone. They are real quick to pick up the phone when you press the button to place an order, so don't think that not answering the phone or not returning calls or emails has anything to do with the virus. They are simply inept! The characters that delivered my fridge, a pricey one, were scary...I don't know any other way to describe it. They were argumentative, refused to do the install that I paid over $100 extra for, as they said they didn't have the paper work. I said why not, and they said they were driving a different truck then usual. WHAAAAAT??? Then how did the refrigerator get on the truck and not the paperwork? It was the end of the day, and they simply wanted to go home. They left me with having to finish unpacking the unit, I had to finish removing the plastic, and they refused to properly install the unit, and have left me with a water line, that will spring a leak if I try to push the unit closer to the wall. They refused to use a flexible water hose, like is included in the install kit. They told me if it leaked, then I would simply have to pay for it. I paid a lot of money to have a refrigerator that fits flush to the cabinets, and now I cant even push it in place, for fear that the copper water line will spring a leak. Lazy, rude, unvaccinated, no gloves, unwilling even when I showed them MY paperwork that showed what I paid for. THE WORST !!!! BEWARE!!!! Also, don't believe them when they say they are careful about your health safety. The delivery guys admitted neither one was vaccinated and they wore their masks below their noses and did not wear gloves.

My patience has limits. I ordered a simple fridge. 999$. I asked white glover delivery and installation and even paid for a certificate of insurance . First delivery: was just an attempt because they came outside of the windows and tried to charge me an 85$ fee. No way Second delivery: they did not want to deliver because claimed it is 6floors up instead of just 3 and want to charge 100$ for every 7 steps up. These guys seem to make more money on the fees they charge me vs. The actual products they sell Just buy on other sites please

I am writing this review while being on hold with them (55 minutes so far and counting) I wish there were a way to give this company negative 5 stars. Such place should not be in business, period. Eight months awaiting a delivery, endless hours spent arguing with them over inventory and partial shipments, absolutely horrible customer support, and the managers, don't even care or respond to you Now, you probably heard this before, and you say to yourself "Just another disgruntled customer". However, this is not your average story at all. read on! 1) Order was placed December 1, for 4 appliances. I was told lead time was a month. I basically had to call every week to see if the appliances are in or not. 2) After 2 months, turns out one of them was finally available, but they would not partial ship, because they did not want to pay their shipper twice. I ended up paying for it to ship. 3) Two months later, another appliance became available. Their shipping company calls you around 4 pm the day before, and tells you to be ready to receive the appliance the following morning, giving you no time at all to make arrangements if needed. They dropped off the appliance outside and let me to figure out how to bring it in. The guy said he was doing me a favor by dropping the appliance at the doorsteps instead of by the curb. 4) Two months later, another appliance became available, but the manager kept contradicting his customer support folks and said it was not true. It was one customer support guy, who accidentally kept me on the email chain, that clued me to the fact that the manager was either clueless or lying. He, at that point, had no choice but to fess up to the fact the appliance was in stock, and he agreed to ship it. 5) Finally, after 8 months, the fridge became available. As usual, we got the early evening call, and raced to our place that night to receive the fridge, only to find out the following morning that they shipped us the wrong brand altogether. Several communications with customer support, and the store manager, still produced no information after 10 days. They charged my credit card and no product. Now I have to dispute the charge with the credit card company. Save yourself the headaches and hassle. If you don't want to wait months after your order, spend a week of your time on hold with customer support, and send a 100 emails to get your appliance, Just shop elsewhere.

Horrible customer service. Call wait times are over an hour and then they hang up on your.

I am referring to our order number 315863375.  It was a SMEG oven. The oven was delivered with the glass completely smashed and the legs looked like they had been run over.  Please refer to the pictures.  First, we were told that it would be be delivered between 5-9 pm, then changed to 8-12 (who delivers appliances at midnight?) then cancelled. It was delivered at noon the next day in this condition. Not sure who does the deliveries, but completely unprofessional.  We called AJ Madison and after some discussion, made arrangement for the parts to be sent. My husband is pretty clever, so he was going to try to fix it. After several weeks, we were then told that it was going to be picked up and we would be refunded. We were told it would be picked up last week, and it still sits in my house. This has been the worst customer service I have ever had.  Never again will we order from here.