AJ MadisonReviews of ajmadison.com

I ordered an LG gas range in July 2020 and received it in September 2020. The range never worked properly, and when we tried to schedule service (in October) were told that the quickest we could have someone "look at it" was in FEBRUARY 2021. We made the decision to order a replacement (Bosch) range, ordered in December 2020. It is September 9, 2021 and the range was delivered yesterday. I don't fault AJ Madison for the long lead time. What I do fault them for is that we paid $250 for professional installation of the dual-fuel appliance. The delivery company gave us less than 24 hours' notice of delivery. We had to scramble to have an electrician install a new outlet so that the installation could happen. We did that. When the delivery crew showed up, they had no order for installation. The guys on the crew spoke almost no English and there was no way to get an explanation from them. To make it worse, AJ Madison was shut down for Rosh Hashanah and there was no way to get customer support, because even the call center was closed. Today, when I finally got a human from AJ Madison on the phone, I was told that "the installers don't install gas." THE GAS IS INSTALLED. They were supposed to hook it up, put the propane conversion kit in, and be on their way. Someone from AJ Madison is supposed to call me back. Still waiting. We are on DAY TWO of no way to cook in our house and I have a $4000 (yes, four thousand dollar) paperweight sitting in the middle of my kitchen. I will never . . . NEVER . . . order from AJ Madison again. This is the SECOND botched delivery (the first time, the non-English-speaking delivery people breached a "residents only" gate at my community and cost me a $50 fine because they didn't understand my instructions well enough to go to the correct gate). Never. Never. Never. If I could give them ZERO stars, I would. And No, I don't recommend them, as if there were any question.

I am writing this as I sit on hold for the 7th time in 2 weeks. I bought two high end washer dryer combos for a new duplex I built. One of them broke 5 months into the 1 year warranty. I finally got an appt for repair and they said it would be 5 weeks before they could get out to us. When I called to see if we could exchange or have my repair person fix it and get credit I was told 'Let me check and I will get back to you in an hour.' That was 5 days ago. I feel stuck and scammed. I now know my order number by heart as a result of having to enter it so many times when I call. SPEND YOUR MONEY WITH SOMEONE WHO CARES.

DO NOT buy anything from this company. They are out to get your money and then will not deliver. Their coverage is terrible, they don't have the customer's back at all and they will just ghost you and never pick up the phone.

1) The shipping company was showing an expected receipt date up to two weeks later than AJ Madison’s website. 2) The receipt emailed to me a day AFTER the purchase indicated a restocking fee of 30% for a return or rejection by the customer. I called customer service the day after the order and asked for a cancellation. I could not get a straight answer as to why there was a difference in expected receiving dates. If the shipping company was right it could take up to a month to receive the appliance. Also, I did not want to be charged a restocking fee if the appliance came damaged and I rejected it. After arguing for a few minutes with the customer service representative, I was told there would be NO charge to cancel, but he had to contact a manager right away to shop the shipping. Shortly after he emailed me to tell me it shipped and they are going to charge $150 if I canceled. Next he asked if I wanted to cancel or proceed with the order. Within six minutes I sent him an email back with questions about discrepancies with what the salesman and the shipping company were stating about unpacking at delivery. I was trying to get information to decide if it was worth moving forward with the order. NO answer from him. The following business day I still had not received an answer so I emailed again and asked him if he received my Friday email, and to provide an answer to my restocking fee question. I had called the shipping company and got a firm delivery answer so I told him “that works”, but I have still have an unanswered question on the restocking charge if I send back the item due to damage. He did not respond again until two days later when I called my salesman David to try to complain. I explained what had happened with customer service and my concern with a potential chargeback if I do not accept delivery due to damage (this is stated on the delivery company’s website). Dave did not allow me to finish my sentence and immediately transferred me to customer service. I could not believe how rude these people were so I hung up. The way I was treated when I tried to ask reasonable questions and receive timely answers was unforgivable. I made a mistake ever doing business with this company!

Do not order from this company !! I ordered a refrigerator , took a day off of work and waited all day . Delivery 1-4 and at 7 pm I find out they cannot come because they are too busy. I lost a days pay for absolutely nothing. they are horrible to work with I have never had a worst experience with any service company!

Bad quality control It seems they may by seconds from Lynx. Do not recommend.

Hopefully you’re here because you are doing your due diligence and not beating yourself up after the fact. Expect to have parts of your order to not arrive, expect the contracted delivery company they use to be late, expect to call AJ Madison and wait on hold for an hour, have the line magically hang up, call back and be transferred 5 times, receive rude service (they don’t even acknowledge let alone empathize your complaint), receive poor customer service. Just chargeback your account with your bank. You’ll get faster response from AJ Madison then ….

I bought a Friedrich through-the wall ac early this summer and had it installed by our top-notch contractor. Stopped working a week later. I first notified AJ Madison of the problem on July 22. They sent a form, which I returned promptly. Since then, nothing. No info, no service, no call, no email. I won’t even go into the problems with delivery. Do not shop at AJ Madison!!