AJ MadisonReviews of ajmadison.com

RUN don't walk, RUN from these people they are horrible

Purchased $4500+ Miele washer dryer set with stacking drawer. Never sent drawer, $249. Wouldn't respond in email or by phone. Set worthless without stacking drawer. Then when I waited through their purposeful labyrinth of phone service, they were "back ordered". Probably back ordered when I ordered originally. I will stop card payment, they can come pick them up. Plan B. This company SUCKS!

I wish I could rate with no stars...terrible customer service and lying salespeople

Refrigerator gets delivered yesterday. Water isn't flowing and ice isn't being made; a clear installation issue I call AJ Madison and first get transferred to three different people. Then, 30 minutes later, a representative says they can have a GE technician come out three days later. Ummm, I just purchased a brand new, expensive refrigerator; my old refrigerator didn't have these issues ... classic installation problem Despite asking for someone to come out and review the installation job earlier than 3 days from now, the representative refuses. I ask them to take back the refrigerator and provide a refund, they refuse So they'll deliver a product, perform a faulty installation job that leaves you without filtered water or ice for three days, and refuse to do anything about it themselves Cool

Appliances bought Oct 25th 2021 with a promise that one item was in stock and would be delivered in 2 weeks, second item 4-6 weeks. AJ Madison order tracking website showed delivery between December 26-28th. After multiple unanswered emails, voice messages and customer service calls with waiting times upwards of 45 min each and relentless insistence from my part, delivery got set up for March 24th 2022 (5 months after order placed). Truck gets to the house and driver says that he did not know it was a residence delivery and he did not have anybody with him, no dolly and truck did not have a tail lift therefore he could not delivered one of the items that was too heavy. Sales associate that sold products contacted while truck driver at the house and his answer was “ We piggybacked your delivery with a builder’s job, can your people on site take care of these? They are very small items.” Meaning: items were sold and paid for, now is customer’s problem. Luckily neighbors landscaping workers were kind enough to donate their time to AJ Madison and helped to move the item from the truck. Unfortunately I choose not to trust the multiple poor reviews I read for this company and got punished for my stupidity. For your sake trust this review, after all you took the time to read it and if you trusted the company enough you would not have searched for other people’s experience.

Ordered 4 Bosch appliances on June 24, 2021 for a kitchen renovation. Received a call from a sales rep who convinced me to switch to "in stock" options, a Lieber fridge and a larger Bosch cooktop than I needed. He told me he would "borrow" a dishwasher from another order to assure I received it. I received the substitute "in stock" appliances with no issue. Then things went south. I understand there are supply chain issues; however, I continued to receive marketing promo emails encouraging me to order one of the remaining items right away because they were "in stock and ready to ship". When I inquired about the status of my order with customer service, I was told that I "just missed" my allocation and I was [second, third, or fourth] in line for the next shipment. Then I'd get another email promoting the item I'd ordered. I'd forward the promotional email to customer service with my order number asking why they are promoting these items. The replies typically read, "hopefully you'll get yours in the next allocation." This is a BAIT & SWITCH SCAM. Over 8 months later, I finally send emails suggesting the BAIT & SWITCH SCAM and I receive an email saying my wall oven (advertised as "in stock and ready to ship") will ship and I'll receive a call in 2 business days to schedule delivery. My credit card is charged and I receive no call. I email customer service to inquire when my oven will ship and I'm informed the unit allocated to me was "damaged" so my shipment was "cancelled" and I'll receive an oven in the next allocation. No refund to my credit card. I go to the AJ Madison website and use "live chat" to ask a sales agent if I order today, when might I expect to receive the wall oven and dishwasher. He says up to three months. I ask if it could ever take up to six. He responds, "possibly, but very unlikely." I ask why I ordered these items over 8 months ago and haven't received them yet. He gives me the email and phone for customer service and disconnects the chat. I take screenshots and send these to AJ Madison. They suggest I buy a lesser quality Bosch dishwasher because a shipment is arriving soon. I decline. I call another appliance company who tells me exactly where my place in line will be if I order the items from them. Ultimately, I cancelled my order for the remaining items and requested refund for "damaged" oven that was allocated to me and never shipped. I ordered from a competitor.

I have bought a lot of appliances from AJ Maddison. Their products are fine but the warranty they sell through new leaf is horrible, hardly speak English and their service is terrible. They act like they don't want to help you. You are better off spending extra and buying a factory warranty. Shame on them for offering such crap

Bought a range, including service to install and take away old range. The stove was damaged, size was not as advertised (larger than stated on site). Service took out old stove and Left the new one in the middle of the kitchen for me to deal with. They took picture of the damage, said they would send to AJ Madision, and instructed me get a contractor to make the hole in the countertop bigger to install, and to contact AJ Madison for a refund. I did as instructed paying a contractor to install. However when I called for an adjustment, the most they would offer was $100, on a $1400 range if I would dis-install and take a picture of the serial number on the back of the stove. Would not recommend buying from these guys under any circumstances.