AJ MadisonReviews of ajmadison.com

They were unable to deliver because they came with a big truck that didn’t fit the docking bay. Then they tried to charge $75 to come another day PLUS A SMALL TRUCK FEE, never disclosed before. Ridiculous.

I ordered a full condo of appliances. One piece was missing. It took days of calls to finally get through to someone to get a replacement. The replacement came, and was broken (stacking kit for a w/d). I sent it back as requested. They did not trigger a replacement - it took three emails and a phone call. When I posted a bad review on their site - they rejected it...the truth hurt too much.

I sent a bad review on their website. So they won’t publish it on their website. Poor business to not allow bad reviews. They only publish good reviews. That in my eyes alone is starting that they are scamming people. They delivered a damaged Washer and refuse to send out a new one. Don’t trust them.

DO NOT ORDER FROM AJ MADISON! They have nonresponsive customer service and a strategic restocking fee ( 35%) for intentionally profiting off online customers who click on their incorrect links on Google. We documented all the wrong links and sent to both Z-Line and AJ Madison for proof and got zero response back. This needs to be addressed and is lousy business practice. For example, although they understand they have incorrect links from Google that direct to the wrong product on their site – they make no attempts to update or revise the correct links while continuing to charge an additional 35% to customers who want the right product. THIS IS morally wrong and is a horrible strategy to gain and profit. More than 50% of products on AJ Madison's site are INCORRECTLY linked from Google to their site – promoting an incorrect customer purchase which works in their favor since now they can charge that 35% restocking fee, which is all profit. This is WRONG. Z-Line is unable to control its retailers as I had to call them more than a dozen times to reach anyone to rectify this mistake, and they were unwilling to support immoral behavior and bad practices from their retailers. This affects Z-LINE's reputation and brand recognition. This is an overall terrible practice. Long story short, I purchased an oven range using a wrong link that directed me to AJ Madison's site with the incorrect part number. I ordered the wrong range using the link, and now they will not take accountability. They never confirmed my order, and they are now trying to stick us with their 35% restocking fee policy for me to order the correct range. Z-Line has also confirmed that there should be NO restocking fee for these wrong orders since the appliances are not even stocked at AJ Madison - they are stored at Z-Line. So WHY DOES AJ Madison continue to charge a restocking fee? They do this to profit off these wrong orders that are intentionally mis-linked and unfixable from AJ's Madison's site from Google.

I just had a refrigerator delivered from Aj Madison . All i can say is DO NOT BUY FROM THEM ! They have the worst customer sales service . The sales staff is horrible . I bought a side by side refrigerator with ice and water in the door and I was charged 100 dollars to install the water and ice . When the delivery came the guy refused to i stall it After i spent more that three hours on the phone after the guy left and i yried to get them to ipick up the refrigerator . It is Friday and they want to puck it up on wednesday . UNACEPTABLE !!! DO NOT BUY THERE !

Trust every bad thing you have read on here and go somewhere else to buy your appliance - there are plenty of options, Went to store to choose a refrigerator and laid out all the parameters, including needing it that week, choose based on that, for sales person. Called the next day to buy, took 2 calls for him to call back - I was told fridge could be delivered Friday, even got COI. Then on day of delivery was told not coming and had to gg through 3rd party at huge additional cost - and here's the kicker - take 4 weeks to get it deliver4ed & installed. Over 10 calls to customer service with multiple promises of following up (which never happened) nothing got resolved. Worse company ever - just terrible.

Welcome to the suck. I am embarrassed and indignant that I did business with such an uncaring and incompetent business. Prepare for misery with AJ Madison. Once you buy they disappear and pass you to an equally dim witted delivery service called AM Trucking and Home Delivery. In my case two shipments of a stackable Bosch dryer and washing machine. Both shipments appallingly muffed, deliveries missed, installers unprepared to do the work. Be prepared for misery and stress. I will NEVER work with AJ Madison again. Horrible.

Sharing an email from AJ Madison that blocked my feedback: "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" Thanks again, AJ Madison My feedback: Shame on AJMadison for Deceptive Practice Ordered the coffee system on June 11. AJ Madison issued invoice on June 14 and charged credit card $2,000! Received a shipping confirmation on 16 but was never picked up by UPS. A follow up via email with AJMadison on June 17 resulted in another invoice being issued and a second shipment notice. On June 22, AJ Madison continues to say that the coffee maker was shipped. UPS on the other hand stated that it still did not receive it. On June 28, I contacted AJ Madison Customer Service who now claims that the product will ship soon. I cancelled the order and purchased at another store. Buyer beware!